Kenzan Jan 2016 - Sep 2016
Senior Pmba
Charter Communications Jan 2016 - Sep 2016
Consultant
Kaiser Permanente Jan 2016 - Sep 2016
Lead Project Manager
Kaiser Permanente Jun 2015 - Jan 2016
Lead It Project Manager
Visa Jun 2015 - Jan 2016
It Project Manager
Education:
University of North Dakota 2005 - 2009
Master of Business Administration, Masters
Birla Institute of Technology and Science, Pilani 1986 - 1990
Master of Science, Masters
Skills:
Software Project Management Sdlc Requirements Analysis Project Management Agile Methodologies Software Development Business Analysis Program Management Integration Enterprise Architecture It Strategy Java Enterprise Edition Requirements Gathering Enterprise Software Systems Analysis Vendor Management Web Services
Brian Fettig - Bismarck ND, US Jay Schlenker - Bismarck ND, US Paul Fitterer - Bismarck ND, US Varsha Kumar - Bismarck ND, US Mark Momerak - Bismarck ND, US
Assignee:
NATIONAL INFORMATION SOLUTIONS COOPERATIVE, INC. - St. Peters MO
International Classification:
G06F017/60
US Classification:
705022000, 705030000
Abstract:
A system and method for providing integrated customer care, managing complex data relating to services and presenting information for selection and interaction by end users. The present invention delivers, tracks, presents and manages various aspects of customer care using a customer centric paradigm. An integrated macro-framework is utilized to provide a consistent and efficient single-point of entry GUI tool for accessing and navigating through various displays relating to the processing of data, reports, billing, work-flows, service orders and other aspects of customer care.