Gold Key | Phr
Manager
The Peabody Memphis Oct 2016 - Dec 2017
Front Desk Supervisor
Paramount Staffing Menlo Nike Jan 2013 - Sep 2016
Order Planner
Paramount Staffing Oct 2012 - Dec 2012
Call Center Representative
Hollywood Casino Mar 2008 - Dec 2011
Front Office and Desk Manager
Education:
Strayer University 2013 - 2016
Bachelors, Bachelor of Business Administration, Accounting
Southeast College of Technology 1997 - 1999
Associates
Skills:
Budgets Customer Service Hospitality Hotel Management Leadership Payroll Customer Satisfaction Team Building Microsoft Office Microsoft Excel Microsoft Word Cash Handling Experience Powerpoint Call Centers Hotels Training Multiple Line Switchboard Exceptional Relationship Building Skills Budget and Cost Control Staff Motivation and Training
Hungry House Caf Hampton, VA Mar 2012 to Aug 2012 Server/CashierI.H.O.P Newport News, VA Jan 2011 to Apr 2011 ServerWal-Mart in Hampton Hampton, VA Aug 2010 to Dec 2010 Maintience AssociateI.H.O.P. in Hampton Hampton, VA Jan 2010 to Aug 2010 ServerMcDonalds Hampton, VA Nov 2009 to May 2010 CashierPopeye's Chicken in Hampton Hampton, VA Mar 2009 to Jun 2009 CashierHardee's Chicken Hampton, VA Nov 2008 to Mar 2009 CashierUrban League for the City of Winston-Salem
2003 to 2004 North Carolina as a volunteer
Education:
Bryant and Stratton College in Hampton Hampton, VA Sep 2012 to 2000 A.A in Business ManagementY.H. Thomas School in Hampton Hampton, VA Jun 2010East Forsyth High school in Winston Salem, NC 2003 to 2006 general
Nov 2012 to Present Customer Service RepHungry House Caf Hampton, VA Mar 2012 to Aug 2012 ServerI.H.O.P Newport News, VA Jan 2011 to Apr 2011 ServerWal-Mart in Hampton Hampton, VA Aug 2010 to Dec 2010 Maintience AssociateI.H.O.P. in Hampton Hampton, VA Jan 2010 to Aug 2010 ServerMcDonalds Hampton, VA Nov 2009 to May 2010 CashierPopeye's Chicken in Hampton Hampton, VA Mar 2009 to Jun 2009 CashierHardee's Chicken Hampton, VA Nov 2008 to Mar 2009 CashierUrban League for the City of Winston-Salem
2003 to 2004 North Carolina as a volunteer
Education:
Bryant and Stratton College in Hampton Hampton, VA Sep 2012 A.A in Business ManagementY.H. Thomas School in Hampton Hampton, VA Jun 2010East Forsyth High school in Winston Salem, NC 2003 to 2006 general
Oct 2012 to Nov 2012 Call Center RepresentativeHollywood Casino and Hotel
Mar 2008 to Dec 2011 Front Desk ManagerHollywood Casino and Hotel Robinsonville, MS Jul 1997 to Dec 2011Hollywood Casino and Hotel
May 2000 to Mar 2008 Front Desk SupervisorHollywood Casino and Hotel
Jul 1997 to May 2000 Call Center Representative /TrainerDebone
Jun 1989 to May 1997 Trainer
Education:
Southeast College of Technology Memphis, TN Feb 1999 AssociateKentwood High School Kentwood, LA 1984 to 1988 High School DiplomaStrayer University Memphis, TN 2013 BA in Accounting
Skills:
Proficient in Excel, Proficient in LMS, ACSC, Exceptional customer service,Cash handling,multiline switchboard, Relationship building, budgeting and cost control,staff motivation and training