Gold Key | Phr
Manager
The Peabody Memphis Oct 2016 - Dec 2017
Front Desk Supervisor
Paramount Staffing Menlo Nike Jan 2013 - Sep 2016
Order Planner
Paramount Staffing Oct 2012 - Dec 2012
Call Center Representative
Hollywood Casino Mar 2008 - Dec 2011
Front Office and Desk Manager
Education:
Strayer University 2013 - 2016
Bachelors, Bachelor of Business Administration, Accounting
Southeast College of Technology 1997 - 1999
Associates
Skills:
Budgets Customer Service Hospitality Hotel Management Leadership Payroll Customer Satisfaction Team Building Microsoft Office Microsoft Excel Microsoft Word Cash Handling Experience Powerpoint Call Centers Hotels Training Multiple Line Switchboard Exceptional Relationship Building Skills Budget and Cost Control Staff Motivation and Training
Aug 2013 to 2000 Inventory Business Reporting AnalystDollar General Corporation Starkville, MS Jan 2013 to Jul 2013 District Manager Trainee- InternshipSitel Starkville, MS Jun 2012 to Jan 2013 Customer Service RepresentativeQ.C. Credit Union Marks, MS Jul 2010 to Aug 2011 Receptionist/Accounting ClerkSykes Chapel M.B. Church Lambert, MS Aug 2009 to Aug 2011 Bookkeeper/Ledger
Education:
Belhaven University Jackson, MS 2014 to 2016 Masters of Business Administration in Health AdministrationMississippi State University Starkville, MS May 2013 Bachelor in AccountancyNorthwest Mississippi Community College Senatobia, MS May 2011 Associate of Arts in Business AdministrationNorthwest Mississippi Community College Senatobia, MS Dec 2010 Associate of Arts in Accounting
Skills:
Microsoft Word, PowerPoint, Excel, Outlook, Access, QuickBooks, Cognos, VLOOKUP, DCMS, Brio, SAP
Oct 2012 to Nov 2012 Call Center RepresentativeHollywood Casino and Hotel
Mar 2008 to Dec 2011 Front Desk ManagerHollywood Casino and Hotel Robinsonville, MS Jul 1997 to Dec 2011Hollywood Casino and Hotel
May 2000 to Mar 2008 Front Desk SupervisorHollywood Casino and Hotel
Jul 1997 to May 2000 Call Center Representative /TrainerDebone
Jun 1989 to May 1997 Trainer
Education:
Southeast College of Technology Memphis, TN Feb 1999 AssociateKentwood High School Kentwood, LA 1984 to 1988 High School DiplomaStrayer University Memphis, TN 2013 BA in Accounting
Skills:
Proficient in Excel, Proficient in LMS, ACSC, Exceptional customer service,Cash handling,multiline switchboard, Relationship building, budgeting and cost control,staff motivation and training