Wow! Internet, Cable & Phone 2016 - Mar 2019
Learning and Development Specalist
Nalco 2016 - Mar 2019
Associate Customer Service Supervisor
Wow! Internet, Cable & Phone 2014 - Mar 2016
Customer Service Representative and Dispatcher and Shift Lead
Skills:
Customer Service Team Building Customer Satisfaction Call Centers Troubleshooting Telecommunications Team Leadership Voip Microsoft Excel Microsoft Office Training Leadership Time Management Account Management Microsoft Word Powerpoint Mentoring Management Icoms Instructional Design Customer Retention Customer Experience Customer Relationship Management Research Wireless Technologies Internet Protocol Sap Public Speaking Mobi Networking Team Bu Workday Servicenow Verint 360 Avaya Ip Telephony
Interests:
Social Services Children Economic Empowerment Civil Rights and Social Action Politics Education Poverty Alleviation Human Rights
Northeastern University
Ph.D., Law, Policy and Society
Northeastern University
Master of Education (M.Ed.), College Student Development
Northeastern University
Bachelor of Education (B.Ed.), Speech Pathology and Audiology
Dec 2012 to 2000 Customer Service Representative/Dispatcher Team LeadBYRON HEALTH CARE Fort Wayne, IN 2007 to 2010 Certified Nurse's Assistant- CNALIBERTY HEALTHCARE GROUP Fort Wayne, IN 2004 to 2007 Direct Support Professional( DSP)
Education:
INDIANA INSTITUTION OF TECHNOLOGY Fort Wayne, IN 2009 to 2012 Bachelor of Science in Organizational LeadershipINDIANA WESLEYAN Fort Wayne, IN 2007 to 2009 Associate of Science in Business
Katrine Lowe, Stefania Minotti, Meghan Paquette, Sylvie Normand, Richard Jardeleza, Gen Paradis, Mia Palmieri, Gord Stanely, Krista Giguere, Jasmine Kaur, Kelly Swain