Capital One Auto Finance Tulsa, OK Oct 2011 to 2014 Sr. Customer Service AgentAT&T Tulsa, OK Aug 2008 to Oct 2011 Customer Service AgentNeutron Industries Tulsa, OK Sep 2007 to Jul 2008 Outbound Sales AgentUPS Muskogee, OK Muskogee, OK Aug 1995 to May 2005 Office Management Specialist
Education:
University of Phoenix Online Tulsa, OK 2003 to 2005 Degree Plan in Business Management
Skills:
Customer service both inbound and outbound, managing multiple programs on multiple screens, Microsoft Office products, copying and faxing, deescalating customers, resolving issues via secure messaging and calls, assisting with online banking issues, security checks, running reports, driver communication.