Vu U Tran

Address:

1305 W Park Ln, Santa Ana, CA 92706

Phone:

7142608171

VIN:

WDDGF4HB0CR232971

Make:

MERCEDES-BENZ

Model:

C-CLASS

Year:

2012

US Patent:

7464092, Dec 9, 2008

Filed:

Apr 4, 2002

Appl. No.:

10/416410

Inventors:

Andy Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Edward Shyh-Tyng Sun - Diamond Bar CA, US
Tracy Tseng - Rancho Cucamonga CA, US
Carrie Renner Edwards - Costa Mesa CA, US
Connie Dentz - Corona CA, US
Vu Tran - West Covina CA, US
Samuel Jen-Chang Chi - Temple City CA, US

Assignee:

Alorica, Inc - Chino CA

International Classification:

G06F 17/30

US Classification:

707 10, 707 3

Abstract:

In accordance with the present invention, a method, system, and program for managing the customer () and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (), repair facility (), sales force, vendors () and warehouse () to efficiently coordinate the customer and product management process. By allowing access to a common database (), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

US Patent:

7792889, Sep 7, 2010

Filed:

Oct 31, 2007

Appl. No.:

11/933088

Inventors:

Andy Ming Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Tracy Tseng - Rancho Cucamonga CA, US
Carrie Renner Edwards - Costa Mesa CA, US
Connie Dentz - Corona CA, US
Vu Tran - West Covina CA, US
Samuel Jen-Chang Chi - Temple City CA, US

Assignee:

Alorica Inc - Chino CA

International Classification:

G06F 17/30

US Classification:

7079992, 7079991, 707948

Abstract:

Managing customer and product information over a network using a multi-functional management tool uses a computer which is programmed for generating a customer database including customer records, wherein each customer record tracks a customer. The computer updates the customer database from information received from the customer to add or modify a specific customer record indicating customer contact and product purchase information about the customer. The computer is used for updating the product database from information received from a client to add or modify a specific product record indicating product and inventory information about the product. The information can include a troubleshooting sequence for the specific product and a specific problem. One option during at least one part of said troubleshooting sequence includes at least one part sale option as an upselling operation.

US Patent:

20020156797, Oct 24, 2002

Filed:

Mar 29, 2002

Appl. No.:

10/112585

Inventors:

Andy Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Tracy Tseng - Rancho Cucamonga CA, US
Carrie Edwards - Costa Mesa CA, US
Connie Dentz - Corona CA, US
Vu Tran - West Covina CA, US
Sam Chi - Temple City CA, US

Assignee:

Alorica Inc.

International Classification:

G06F012/00

US Classification:

707/200000

Abstract:

In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

US Patent:

20220318325, Oct 6, 2022

Filed:

Mar 30, 2022

Appl. No.:

17/709225

Inventors:

- Santa Monica CA, US
Andrew Grosvenor Cooper - Los Angeles CA, US
Suraj Vindana Samaranayake - New York NY, US
Vu Tran - Bellevue WA, US
Yamill Vallecillo - Los Angeles CA, US
Yiwen Zhan - Venice CA, US

International Classification:

G06F 16/9535
G06K 9/00
G06F 3/0482

Abstract:

In one or more implementations, content generated using a client application may be associated with a classification. A number of classifications may be recommended to users of a client application based on alphanumeric characters entered by the users. Additionally, a number of classifications may be recommended to the users of the client application based one or more additional criteria, such as recently used classifications or classifications having at least a threshold frequency of use by additional users of the client application.

US Patent:

20220319082, Oct 6, 2022

Filed:

Mar 30, 2022

Appl. No.:

17/709257

Inventors:

- Santa Monica CA, US
Andrew Grosvenor Cooper - Los Angeles CA, US
Suraj Vindana Samaranayake - New York NY, US
Vu Tran - Bellevue WA, US
Yamill Vallecillo - Los Angeles CA, US
Yiwen Zhan - Venice CA, US

International Classification:

G06T 11/60

Abstract:

In one or more implementations, user content items generated using a client application may be shared with users that are not contacts of the user within the client application. A user interface that indicates a number of recipients of the user content item may be generated that also includes a first section that displays the user content item and a second section to add text content to the user content item. In various examples, one or more classifications may be associated with the user content item.

US Patent:

20210373726, Dec 2, 2021

Filed:

May 28, 2020

Appl. No.:

16/885849

Inventors:

- Santa Monica CA, US
Andrew Grosvenor Cooper - Los Angeles CA, US
Suraj Vindana Samaranayake - New York NY, US
Vu Tran - Weehawken NJ, US
Yamill Vallecillo - Los Angeles CA, US
Yiwen Zhan - Venice CA, US

International Classification:

G06F 3/0484
G06T 7/70
G06K 9/62
G06T 11/60
G06F 40/30
G06F 3/0482

Abstract:

In one or more implementations, content generated using a client application may be associated with a classification. The content may be accessed based on one or more classifications associated with the content. Content may be generated by a client application executed by a client device of a content creator and sent to a server system that may distribute the content to one or more additional client devices of recipients of the content. The server system may also aggregate content having a same classification.