Wayne V Vucenic

US Patent:

55662919, Oct 15, 1996

Filed:

Jun 6, 1995

Appl. No.:

8/466463

Inventors:

David A. Boulton - Apros CA
Wayne Vucenic - Cupertino CA
John P. Stallings - Campbell CA

Assignee:

Diacom Technologies, Inc. - Scotts Valley CA

International Classification:

G06F 314

US Classification:

395161

Abstract:

A method and apparatus for implementing user feedback. A user may activate an enter feedback mode command in a computer environment to provide feedback in a feedback interface. A feedback record is created and the user's context within a product, process, service, or issue to which the feedback refers is recorded in the feedback record. Attribute icons that the user may select to identify the nature of the feedback are displayed in the feedback interface. Selected attributes, the time at which the feedback is made, the physical location and identity of the user, and comments by the user are recorded in the feedback record. A feedback visualizer for a reviewer for organizing and presenting user feedback receives feedback from users, the feedback being collected and stored in a database. The visualizer identifies a reviewer's visualization preferences, which include indications of feedback attributes that the reviewer desires to review. Collected feedback records are then filtered in accordance with the visualization preferences to create a combined set of records that include the records having the preferred attributes.

US Patent:

55376185, Jul 16, 1996

Filed:

Dec 22, 1994

Appl. No.:

8/362801

Inventors:

David A. Boulton - Los Gatos CA
Wayne Vucenic - Cupertino CA
John P. Stallings - Campbell CA

Assignee:

DiaCom Technologies, Inc. - Seattle WA

International Classification:

G06F 314
G06F 1760

US Classification:

395161

Abstract:

A method and apparatus for implementing user feedback. A user may activate an enter feedback mode command in a computer environment to provide feedback in a feedback interface. A feedback record is created and the user's context within a product, process, service, or issue to which the feedback refers is recorded in the feedback record. Attribute icons that the user may select to identify the nature of the feedback are displayed in the feedback interface. Selected attributes, the time at which the feedback is made, the physical location and identity of the user, and comments by the user are recorded in the feedback record. A feedback visualizer for a reviewer for organizing and presenting user feedback receives feedback from users, the feedback being were collected and stored in a database. The visualizer identifies a reviewer's visualization preferences, which include indications of feedback attributes that the reviewer desires to review. Collected feedback records are then filtered in accordance with the visualization preferences to create a combined set of records that include the records having the preferred attributes.