Will Haro Scullin

US Patent:

7412525, Aug 12, 2008

Filed:

Jan 24, 2001

Appl. No.:

09/769635

Inventors:

Michael J. Cafarella - San Francisco CA, US
Brandon W. Porter - Mountain View CA, US
Will H. Scullin - San Francisco CA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 15/16

US Classification:

709229, 709227, 709206

Abstract:

A system and method are provided for an intermediate party to facilitate an interactive telephony session between a customer and a sender of a request for the session. The sender can provide the request to the intermediate party via electronic mail. The request includes the information to initiate the interactive telephony session with the customer as well as the information to conduct that session. In one embodiment, the information to conduct the interactive telephony session includes a URL that provides an application in VoiceXML (Voice Extensible Markup Language). The intermediate party can initiate and conduct the session at the appropriate time and provide the sender with a status regarding the session. During the session, the customer can respond with voice or DTMF inputs to various prompts, thereby proceeding with a transaction and/or providing valuable feedback to the sender.

US Patent:

7698446, Apr 13, 2010

Filed:

Jul 18, 2008

Appl. No.:

12/176259

Inventors:

Michael Cafarella - San Francisco CA, US
Brandon Porter - Foster City CA, US
Will H. Scullin - San Francisco CA, US

Assignee:

TellMe Networks - Mountain View CA

International Classification:

G06F 15/16

US Classification:

709229, 709227, 709206

Abstract:

A system and method are provided for an intermediate party to facilitate an interactive telephony session between a customer and a sender of a request for the session. The sender can provide the request to the intermediate party via electronic mail. The request includes the information to initiate the interactive telephony session with the customer as well as the information to conduct that session. In one embodiment, the information to conduct the interactive telephony session includes a URL that provides an application in VoiceXML (Voice Extensible Markup Language). The intermediate party can initiate and conduct the session at the appropriate time and provide the sender with a status regarding the session. During the session, the customer can respond with voice or DTMF inputs to various prompts, thereby proceeding with a transaction and/or providing valuable feedback to the sender.

US Patent:

8126133, Feb 28, 2012

Filed:

Apr 1, 2004

Appl. No.:

10/817350

Inventors:

James Everingham - Aptos CA, US
Lloyd William Tabb - Santa Cruz CA, US
Terry Weissman - Los Altos CA, US
Will Scullin - Oakland CA, US

Assignee:

LiveOps, Inc. - Santa Clara CA

International Classification:

H04M 3/00

US Classification:

37926501, 37926505, 37926506, 37926511, 37926607

Abstract:

A method for performing results-based routing of telephone calls. Agents handle telephone calls seeking or inquiring into a product or service. Agents are distributed among agent pools, with each pool being defined by one or more criteria, on a real-time and/or batch basis. Such criteria may reflect an agent characteristic (e. g. , age, geographical location, language, hobby, skill), a level of agent performance (e. g. , number or amount of sales, speed or efficiency in providing a service) or some other factor. When a call is received at a call manager, a pool of best agents or some other pool is selected (e. g. , by weighting, by statistical distribution). The best available agent in that pool is identified and the call is routed to that agent. The call manager, or other entity, may record some or all of the call (e. g. , voice conversation, the agent's computer input during the call).

US Patent:

8166383, Apr 24, 2012

Filed:

Nov 14, 2011

Appl. No.:

13/296124

Inventors:

James R. Everingham - Santa Cruz CA, US
Will H. Scullin - Sunnyvale CA, US

Assignee:

Luminate, Inc. - Mountain View CA

International Classification:

G06F 17/00
G06F 17/30

US Classification:

715205, 715234, 715255, 715760, 709217, 709229, 707627, 707769

Abstract:

Systems and methods for sharing digital content based on positional tagging on a digital platform. For example, in one embodiment, the systems and methods generally include: (a) providing a first user with an interface to tag content on a first digital platform; (b) creating a positional identifier that identifies the location of the tagged content on the first digital platform; and (c) posting, on a second digital platform, a link to the first digital platform. When a second user on the second digital platform activates the link on the second digital platform, the second user is directed to the first digital platform. The systems and methods thereafter include: (d) identifying when a second user has accessed the first digital platform via the link on the second digital platform; and (e) highlighting the tagged content on the first digital platform.

US Patent:

8635519, Jan 21, 2014

Filed:

Aug 26, 2011

Appl. No.:

13/219460

Inventors:

James R. Everingham - Santa Cruz CA, US
Will H. Scullin - Mountain View CA, US

Assignee:

Luminate, Inc. - Mountain View CA

International Classification:

G06F 17/00
G06F 17/30

US Classification:

715205, 715234, 715255, 715760, 709217, 709229, 707627, 707769

Abstract:

Systems and methods for sharing digital content based on positional tagging on a digital platform. For example, in one embodiment, the systems and methods generally include: (a) providing a first user with an interface to tag content on a first digital platform; (b) creating a positional identifier that identifies the location of the tagged content on the first digital platform; and (c) posting, on a second digital platform, a link to the first digital platform. When a second user on the second digital platform activates the link on the second digital platform, the second user is directed to the first digital platform. The systems and methods thereafter include: (d) identifying when a second user has accessed the first digital platform via the link on the second digital platform; and (e) highlighting the tagged content on the first digital platform.

US Patent:

20130089273, Apr 11, 2013

Filed:

Nov 30, 2011

Appl. No.:

13/308401

Inventors:

James R. Everingham - Santa Cruz CA, US
Will Scullin - Sunnyvale CA, US
Chris Waterson - Incline Village NV, US

International Classification:

G06K 9/54

US Classification:

382305

Abstract:

Systems and methods for providing interactive applications. In one embodiment, the systems and methods may include: (a) identifying digital content published on digital content platforms (e.g., images published on webpages); (b) assigning a key to the digital content; and (c) processing the digital content through a tagging engine (e.g., a crowdsource network) to tag the content with contextual data. The systems and methods may further include: (d) maintaining a data repository, wherein the content and respective data are indexed by corresponding key; (e) receiving a data request from an enabled application, upon user-activation of the application, wherein the data request includes the key; (f) conducting a data search of the data repository based on the key; and (g) providing the content data, responsive to the data request, for rendering of the enabled and user-activated application.

US Patent:

7051111, May 23, 2006

Filed:

Apr 25, 2000

Appl. No.:

09/558077

Inventors:

Will Scullin - San Francisco CA, US

Assignee:

Digeo, Inc. - Kirkland WA

International Classification:

G06F 15/16

US Classification:

709232, 709202, 709229, 725 32, 725 63, 345778

Abstract:

A multiple source proxy management system is disclosed. Most Internet browsers communicate only with the global Internet. However, new data services may be created that can provide information to an Internet browser in a compatible form. Since Internet browsers only know how to communicate with the Internet, a new system was developed to handle communication with other data services. The system includes a personal proxy server that handles requests from the Internet browser. The personal proxy server directs requests to a proper data server handler. The personal proxy server respects all existing Internet settings such as direct connections, proxy servers, and autoconfig proxy servers.