William D Faux

US Patent:

20130013475, Jan 10, 2013

Filed:

Jul 6, 2011

Appl. No.:

13/176919

Inventors:

Shari L. Marakowitz - Mt. Holly NC, US
Victoria G. Woodrome - Waterloo IL, US
William Faux - Pittston PA, US
Matthew T. Ahillen - Tempe AZ, US
William Craig Etheredge - Ponte Vedra Beach FL, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06Q 40/00
G06Q 10/00

US Classification:

705 35, 705304

Abstract:

Systems and methods of resolving identified issues are provided. In at least some examples, the systems and methods may include receiving an identified issue, such as at an issue resolution system, and receiving one or more parameters associated with the identified issue. In some examples, the parameters may be hierarchical. The systems and methods may further include automatically generating a receipt associated with the issue and including a due date for resolution of the issue. The systems and methods may further include automatically routing the identified issue to a resolution group for resolution. In at least some examples, the systems and methods may include dynamically modifying aspects of the issue resolution system. For instance, the systems and methods described herein may include authenticating a user of a dynamic modification system and, upon authenticating the user, receiving one or more modifications to one or more aspects of the system. The modifications may be accepted and implemented in real-time or near real time.