William Harold Frame

US Patent:

20050081188, Apr 14, 2005

Filed:

Dec 12, 2003

Appl. No.:

10/735470

Inventors:

Anand Kumar - Bismarck ND, US
Michael Frank - Mandan ND, US
Connie Schaner - Mandan ND, US
Kelley Kunnanz - Bismarck ND, US
Brent Roberts - St. Peters MO, US
William Frame - Sunriver OR, US
Rex Moorman - Foristell MO, US
Channon Lowman - Mandan ND, US
Eric Burke - O'Fallon MO, US

International Classification:

G06F009/44
G06F015/16

US Classification:

717102000, 709202000

Abstract:

A system and method for providing integrated customer care, managing complex data relating to services and presenting information for selection and interaction by end users. The present invention delivers, tracks, presents and manages various aspects of customer care using a customer centric paradigm. An integrated macro-framework is utilized to provide a consistent and efficient single-point of entry GUI tool for accessing and navigating through various displays relating to the processing of data, reports, billing, work-flows, service orders and other aspects of customer care.