Skills:
A+ Certified, Network + Certified Recognized for attention to detail and consistency Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work. Collected frequently asked questions and wrote formal answers to ensure accuracy of responses and consistency with other Help Desk personnel. Received training on multiple operating systems and hardware configurations. Skills Customer Relations, Customer Retention, Staff Supervision/Training, Client Needs Assessments, Critical Problem Analysis/Resolution Hardware and Software Client Support Active Directory Abilities including installation of motherboards, processing units, hard drives, optical drives, RAM, power supplies and mobile phone screens. Software expertise includes Microsoft Office, Microsoft Windows XP, Vista, 7, 8, Macintosh OSX, Hiren's Boot utilities, Acronis toolsets, Registry Mechanic, Android OS and Blackberry OS. Knowledge of many different Motherboard BIOS, and how to quickly navigate them to find and implement the correct solution Able to troubleshoot and repair most Windows software issues Extensive knowledge on networking, including TCP/IP, Microsoft Exchange, and WAN setup Proficient with test equipment (Multi meter, PCB testing card, analog meter)