Douglas C. Dowden - Naperville IL Richard W. Hemmeter - Naperville IL Diane E. Herr - Warrenville IL William K. McCormick - Chester NJ Robert Petrelli - East Brunswick NJ Richard J. Piereth - Naperville IL Samuel M. Salchenberger - Elmhurst IL Chander S. Sehgal - Naperville IL Mahendra K. Verma - Marlboro NJ
Assignee:
AT&T Bell Laboratories - Murray Hill NJ
International Classification:
H04M 350 H04M 1100
US Classification:
379 67
Abstract:
This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position. Advantageously, new operator assistance services can be provided automatically without rewriting the complex control software of the switch.
Douglas C. Dowden - Naperville IL Richard W. Hemmeter - Naperville IL Diane E. Herr - Warrenville IL William K. McCormick - Chester NJ Robert Petrelli - East Brunswick NJ Richard J. Piereth - Naperville IL Samuel M. Salchenberger - Elmhurst IL Chander S. Sehgal - Naperville IL Mahendra K. Verma - Marlboro NJ
Assignee:
AT&T Bell Laboratories - Murray Hill NJ
International Classification:
H04M 350 H04M 700 H04Q 372
US Classification:
379 88
Abstract:
This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position. Advantageously, new operator assistance services can be provided automatically without rewriting the complex control software of the switch.
Aug 2014 to 2000Rapture Inc Charlottesville, VA Jun 2012 to May 2014 Dish WasherWal-Mart Joliet, IL Aug 2007 to Oct 2008 Photo TechnicianNorfolk Naval Shipyard Portsmouth, VA Aug 2000 to Jan 2003 Machinist ApprenticeFood Lion Chesapeake, VA Aug 1998 to Nov 1999 Grocery ManagerFood Lion
Jun 1996 to Aug 1998 Grocery SupervisorFood Lion
Jul 1994 to Aug 1995
Education:
Tidewater Community College Chesapeake, VA Jun 1994 Associate of SciencePiedmont Virginia Community College Piedmont, VA Associate of Science
FIG Bistro Charlottesville, VA Aug 2014 to Sep 2014 Prep CookRapture Inc Charlottesville, VA Jun 2012 to May 2014 Dish WasherWal-Mart Joliet, IL Aug 2007 to Oct 2008 Photo TechnicianNorfolk Naval Shipyard Portsmouth, VA Aug 2000 to Jan 2003 Machinist ApprenticeFood Lion Chesapeake, VA Aug 1998 to Nov 1999 Grocery ManagerFood Lion
Jun 1996 to Aug 1998 Grocery SupervisorFood Lion Portsmouth, VA Jul 1994 to Aug 1995 Bagger/Cashier
Education:
Tidewater Community College Chesapeake, VA Jun 1994 Associate of SciencePiedmont Virginia Community College Piedmont, VA Associate of Science
Dr. McCormick graduated from the University of Rochester School of Medicine and Dentistry in 1997. He works in West Islip, NY and 1 other location and specializes in Surgery , Neurological. Dr. McCormick is affiliated with Good Samaritan Regional Medical Center, Saint Catherine Of Siena Medical Center, Saint Joseph Hospital and Southside Hospital.
Dr. McCormick graduated from the East Tennessee State University College of Medicine in 2009. He works in Bristol, TN and specializes in Family Medicine. Dr. McCormick is affiliated with Wellmont Bristol Regional Medical Center.
Winona State University - Sociology, River Ridge High
William Mccormick
Education:
Acadia University - Economics
About:
I am from Bear River, Nova Scotia. I went to AWEC and then Acadia University. I've worked as a bartender, but now work in an accounting office. I suck at golf, but I still play it and like it. I v...
William Mccormick
About:
I'm a student at the University of Kentucky.
William Mccormick
William Mccormick
William Mccormick (Wilste...
William Mccormick
William Mccormick
Youtube
Scion xB Walkaround by William McCormick at B...
Walkaround presentation of the new Scion xB by William McCormick of Be...
Category:
Autos & Vehicles
Uploaded:
31 Oct, 2009
Duration:
4m 45s
Break My Heart by William McCormick
William made this song up on the spot.
Category:
Music
Uploaded:
25 Apr, 2011
Duration:
2m 54s
Sad And Blue by William McCormick
www.myspace.com recorded April '11 with brother Ian on drums. To pics ...
Category:
Music
Uploaded:
10 Apr, 2011
Duration:
4m 18s
Ain't She Great by William McCormick
recorded 2009 - see also www.myspace.com
Category:
Music
Uploaded:
06 Apr, 2011
Duration:
1m 53s
William McCormick-By My Side
2nd song at rehearsal -made up on the spot as being filmed