William Ross Phillips

William Phillips Littleton, CO

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Work:

Graduate School USA
Lakewood, CO
Jan 2014 to Oct 2014
Interim Director of Institutional and Market Research Graduate School USA
Lakewood, CO
Jan 2012 to Dec 2013
Data Analytics Manager Graduate School USA
Lakewood, CO
Nov 2008 to Dec 2011
Marketing Manager Heinrich Marketing
Lakewood, CO
Jan 2005 to Mar 2008
Account Supervisor Heinrich Marketing
Lakewood, CO
Jul 1999 to Dec 2004
Account Manager

Education:

Colorado State University
Fort Collins, CO
2012 to 2015
Master's in Applied Statistics Colorado State University
Fort Collins, CO
2008 to 2011
Graduate Certificate in Applied Statistics California Staste University
Fullerton, CA
1985 to 1990
Bachelor's in Business Administration / Marketing

Skills:

Established procedure to systematically report on customer and employee satisfaction levels to senior management through the acquisition of data obtained from survey questionnaires using Likert and semantic differential scale questions.<br/><br/>Prepared weekly and monthly reports for Marketing VP by extracting data from multiple disparate data systems in order to summarize key metrics within the organization's primary product delivery units, sales department, proposals department, call center, and website.<br/><br/>Directed cross-functional teams on an ongoing basis by providing the vision, resources, guidance, and support needed to exceed operational objectives. Areas of oversight included procurement, creative and copy development, market research, database development, interactive media & website development, and media planning.<br/><br/>Completed market basket analysis using association rule learning techniques to uncover combinations of products purchased that exhibited the strongest relationships between one another. Information from this analysis was used to validate existing perceptions about purchase behaviors and to reveal areas where strong relationships were unknown.<br/><br/>Performed split testing to determine if significant differences were achieved in the use of competing direct mail and website designs.<br/><br/>Developed program to automate a substantial portion of the data processing required for the Electronic Product Fulfillment files received from the USPS due to undeliverable mail. The automation saved an estimated 500 man-hours per year.<br/><br/>Piloted a time series analysis project focusing on mobile device traffic to our corporate website determining visitation levels and trend. Results from this study were used as a foundation to develop a proposal to secure funding for the creation of a mobile-friendly site.<br/><br/>Conducted annual competitive pricing research and analysis followed by reporting with recommendations to senior management for ongoing pricing strategy.

William Phillips Philadelphia, PA

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Work:

Phi Kappa Psi Fraternity

Feb 2010 to 2000
Active Member, PA Sigma Chapter Lyophilization Technology Inc

Jun 2012 to May 2013
Development Technician I Phi Kappa Psi Fraternity

Aug 2010 to May 2012
Student Government, Senator Medical Center Pre-Med Program
Philadelphia, VA
Jan 2009 to May 2010
Clinical Volunteer Sears Holding Co

Jun 2006 to Aug 2008
Sales Consultant

Education:

William Phillips Baton Rouge, LA

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Work:

self

May 2009 to Present
Social work consultant Baton Rouge Attorneys

Jan 2006 to Present
Expert witness Southeast Community Health System
Helena, LA
Sep 2011 to Jun 2012
School social worker Iberville Parish School Board
Plaquemine, LA
Dec 2010 to May 2011
School social worker Baton Rouge Primary Care

Mar 2009 to Mar 2010
Clinical social worker St. Gabriel Health Clinic
Saint Gabriel, LA
Jun 2006 to Jan 2009
Director Mental Health Services Cenla Parent
Houma, CN
Dec 2002 to Apr 2007
Freelance journalist Paragon Casino

2000 to Apr 2001
Clinical social worker, The Cutting Edge, Marksville, LouisianaBJune Better Life
New Orleans, LA
Jan 1998 to Apr 2000
Clinical social worker, St. Patrick Hospital
Lake Charles, LA
Sep 1996 to Jul 1997
Director of Psychiatric Triage Cane River Mental Health

Dec 1995 to Apr 1996
Director of Clinical Services Natchitoches Parish School Board

Jan 1993 to Nov 1995
School social worker Big Brothers/Big Sisters
Jackson, MS
Jun 1990 to Dec 1992
Executive director Iberia Parish School Board

Aug 1988 to Jun 1990
School social worker

Education:

McNeese University
1996 to 1997
English and Fine Arts LSU
Baton Rouge, LA
1985 to 1988
MSW in administrative and clinical

William Phillips Tucson, AZ

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Work:

World of Beer

2014 to 2000
Assistant General Manager Fuddruckers Inc
Tucson, AZ
2012 to 2014
General Manager Old Chicago Restaurants
Tucson, AZ
2007 to Nov 2012
Service Manager/ Kitchen Manager BJ's Restaurants
Tucson, AZ
2005 to 2007
Assistant General Manager Sol Casinos
Tucson, AZ
2000 to 2005
Director of Food and Beverage Canyon Cafe

1991 to 1999
Executive Chef/ Asst. General Manager Cactus Moon
Denver, CO
1986 to 1990
Bartender/ Manager

Education: