William J Potter

US Patent:

20230095077, Mar 30, 2023

Filed:

Nov 15, 2022

Appl. No.:

17/987689

Inventors:

- San Francisco CA, US
ANKIT GOYAL - DALY CITY CA, US
PIERRE RAPPOLT - SAN FRANCISCO CA, US
EMILY YIDAN WANG - SAN FRANCISCO CA, US
PRATYUS PATNAIK - LOS ALTOS CA, US
WILLIAM S. POTTER - SAN FRANCISCO CA, US
SUCHIT AGARWAL - JERSEY CITY NJ, US

International Classification:

G06F 16/9032
G06F 16/903
G06F 16/908
G06F 16/9035
G06F 16/909

Abstract:

A system stores resources such as text articles, videos, and so forth for an organization. During operation, the system receives a query and provides a response. During initial use of the system, there is little or no historical data available to help determine which resource is most relevant to a particular query. In this “cold-start” situation, the system determines attributes associated with a user account of the user making the query. The query is used to search a data store and retrieve a set of resources based on a term match with the query and to find the resources which correspond to the attributes of the user account. This allows the system to provide simplified output that is more likely to be relevant to that particular user in the “cold-start” situation.