Zorana Donette Williams

Senior Member Services Specialist

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Location:

11134 south Indiana Ave, Chicago, IL 60628

Industry:

Hospital & Health Care

Work:

CVS Caremark Corporation since Nov 2012
Pharmacy Tech
Aetna - Rolling Meadows Feb 2012 - May 2012
Customer Service
Central DuPage Hospital - Carol Stream Hospital Sep 2011 - Dec 2011
Customer Service
SXC Health Solutions Feb 2010 - Dec 2010
Customer Care
Redbox Jun 2008 - Jul 2009
Customer Service

Education:

Olive Harvey College 1999 - 2001
Associates Of Science, Social Science Morgan Park High School 1993 - 1997
High School Diploma, Business

Skills:

Powerpoint
Microsoft Excel
Call Center
Outlook
Customer Service
Healthcare
Microsoft Word
Teamwork
Microsoft Office
Data Entry
Troubleshooting
Employee Relations
Process Improvement
Leadership
Team Building
Forecasting
Inventory Management
Call Centers
Marketing
Applicant Tracking Systems
Access
Customer Satisfaction
System Administration
Strategic Planning
Training
Sales
Customer Retention
Time Management
Technical Support
Software Documentation
Team Leadership
Process Scheduler
Human Resources
Recruiting
Telephone Skills
Management
Administration
Coaching
Hiring
Data Analysis
Windows
Employee Training
Project Management
Employee Benefits
Payroll
Salesforce.com
Quality Assurance
Performance Management
Help Desk Support
Social Networking

Interests:

Social Services
Children
Economic Empowerment
Civil Rights and Social Action
Politics
Education
Environment
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health

Languages:

English

Customer Service Supervisor At Redbox

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Location:

5010 Airport Pulling Rd north, Naples, FL 34105

Industry:

Telecommunications

Work:

Zorana Williams Chicago, IL

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Work:

Central Dupage Hospital
Winfield, IL
Oct 2011 to Dec 2011
Patient Registar SXC Pharmacy Benefit Center
Lisle, IL
Feb 2010 to Nov 2010
Customer care professional High Call Volume Center Handling
Downers Grove, IL
Jun 2008 to Aug 2009
Customer Service Team Lead Pitney Bowes/ Baxter Healthcare
Deerfield, IL
2006 to 2008
Switchboard Operator / Receptionist Comcast Cable
Schaumburg, IL
2005 to 2006
Technical Support Team Lead

Education:

Morgan Park High School
Chicago, IL
1999 to 2002
General Studies Olive Harvey College Chicago
Chicago, IL
Computer Science