Skills:
In-Depth Knowledge of: Hardware/Software/Network Troubleshooting, VMware vSphere 5, ESXi, Windows Server 2003/2008, Windows 98/2000/XP/Vista/7/8, MS Office 2003/2007/2010/2013, Mac OS X, MS Active Directory, DHCP, Handheld Devices (Blackberry/Android/Windows Mobile/Apple iOS), Incident/Change Management, Vendor Management General Knowledge of: Windows Server 2012, Exchange 2007/2010/2013, BES, DNS, TCP/IP routing/switching/firewalls, SMTP, FTP, VoIP, ITIL