2014 to 2000 IT Help Desk Regional Team Lead - NY ShellBarnard College New York, NY 2011 to 2014 Associate Director of the Service DeskKeane, Inc
2005 to 2010 Desktop Support ManagerWARBURG PINCUS, LLC New York, NY 2003 to 2005 User Support ManagerMERCER MANAGEMENT CONSULTING
1999 to 2002 North America/Asia Help Desk ManagerMERCER MANAGEMENT CONSULTING New York, NY 1997 to 2002 IT Support SpecialistMERCER MANAGEMENT CONSULTING
1997 to 1999 IS Support Specialist
Skills:
Asset management (manual, managed system), Windows 7 and Windows 8 in-depth support, MS Office support (Word, Excel, PPT) document design and troubleshooting, responsible for total end-user experience, Windows AD administration, Project lead/coordinator, small and large scale rollouts, relationship management, documentation and SOP refinement.
Mar 2013 to 2000 CashierSOS Security Inc Moosic, PA Mar 2011 to Dec 2012 Security OfficerTarget Department Store Dickson City, PA Sep 2008 to Jun 2011 Electronics Sales Rep/Team TrainerBig Y Supermarkets Plainfield, CT Feb 2008 to Aug 2008 Front End AssociateO'Neil Theaters Lisbon, CT Dec 2007 to Aug 2008 Customer AssociateToys 'R' Us Bangor, ME Oct 2005 to Dec 2005 Electronic Sales AssociateSpace Port Entertainment Center Bangor, ME Apr 2005 to Dec 2005 AttendantMicrodyne/Outsourcing Incorporated Orono, ME Dec 2003 to Feb 2005 Customer ServiceTreworgy's Family Orchard
Sep 2002 to Sep 2003 Dairy Bar Attendant - Part Time
Education:
Word of Life Bible Institute Pottersville, NY 2006 to 2007 Certificate in Biblical Studies