Senior CMS/ACD Analyst - Global Voice Operations at Citi
Location:
Dallas/Fort Worth Area
Industry:
Telecommunications
Work:
Citi - Irving, TX since Jun 2011
Senior CMS/ACD Analyst - Global Voice Operations
LeasePlan USA - Rolling Meadows, IL May 2001 - Apr 2011
Senior Telecommunications Administrator
Harper Leather Goods Jan 2000 - May 2001
Manager - Human Resources
Ecolab - Elk Grove Village, IL May 1985 - May 1999
Operations Manager
USAF Dec 1980 - Mar 1985
Defensive Systems Trainer Specialist
Education:
Roosevelt University 1999 - 2006
BS, Computer Science / Mathematics minor
Loyola University of Chicago 1978 - 1980
Spokane Falls Community College 1982 - 1984
Lane Tech High School 1974 - 1978
Diploma, Mathematics and Science Conc.
Skills:
Business process improvement Avaya PBX administration Procedure development • Advanced skills in all Microsoft Office Products (including – Word, Excel, Acc Budgeting Business Process Improvement Budgets Disaster Recovery Telecommunications Spanish Business Analysis Call Center Business Operations Avaya Strategy Microsoft Excel Customer Satisfaction Project Management Access Visio Troubleshooting Procedure Development Outlook Training Vendor Management
Hello this Ismael (Smiley, Izy, Mel). I am a sophomore at the Science Academy (SciTech). I am 16 years old. I am a very fun person to hang out with and I am... Hello this Ismael (Smiley, Izy, Mel). I am a sophomore at the Science Academy (SciTech). I am 16 years old. I am a very fun person to hang out with and I am very friendly. I like to go out with my friends, especially in the evenings on weekends. I also like playing sports with my friends. My...