Computacenter
Onsite and Remote Support Manager
Compucom Aug 2008 - Dec 2016
Help Desk Manager and Tier Ii Administrator and Corporate Trainer and Help Desk Analyst
Medical Edge Feb 2008 - Aug 2008
Human Resource Systems Trainer
Medical Edge Jun 2007 - Feb 2008
Helpdesk Support Specialist
Lear Corporation Apr 2005 - Mar 2006
Production Line Supervisor
Education:
Prairie View A&M University 1994 - 1997
Bachelors, Bachelor of Science In Electrical Engineering
University of Illinois at Urbana - Champaign 1991 - 1994
Bachelors, Bachelor of Science In Electrical Engineering
Jefferson High School 1991
Caan Academy
Rockford East High School
University of Illinois at Urbana - Champaign
Prairie View A&M University
Bachelors, Bachelor of Science, Electrical Engineering
Skills:
Process Improvement Troubleshooting Computer Hardware Six Sigma Project Management Process Engineering Active Directory Technical Support Quality Assurance Ms Project Testing Cross Functional Team Leadership Windows 7 Change Management Network Administration Project Planning Microsoft Office Pmp Team Leadership Hardware Security Laptops Telecommunications Servers Software Installation Crm Help Desk Support Vpn Networking Microsoft Exchange Citrix Switches Itil It Service Management Windows Xp Sharepoint Disaster Recovery Data Center Training