Adt Jun 2013 - Apr 2015
Customer Service Representative
Houghton Student Enterprises Jan 2013 - May 2013
Vice President of New Ventures
Sitel Mar 2010 - Aug 2012
Coach
Kmart Corporation Jun 2009 - May 2011
Service Desk Associate
Elmira Savings Bank Jun 2009 - May 2011
Mortgage Loan Processor
Education:
Houghton College 2007 - 2013
Bachelors, Business Administration, Management, Business Administration and Management
Dansville High School 2001 - 2005
Houghton College
Associates, Media Studies, Communication
Dansville Senior High School
Houghton College
Skills:
Call Centers Human Resources Coaching Leadership Development Customer Service Training Team Leadership Customer Satisfaction Leadership Customer Experience Performance Management Teamwork Microsoft Office Employee Engagement Organizational Development Call Center Soft Skills Team Management Training Delivery English Telemarketing
Jan 2013 to 2000 Public Relations InternshipSITEL Painted Post, NY Mar 2010 to Aug 2012 Coach/ SupervisorService Desk Bath, NY Jun 2009 to May 2011 Customer Service AssociateHoughton College Houghton, NY May 2008 to Nov 2009 Computer Help Desk Assoc.
Education:
Houghton College Houghton, NY 2013 BA in Business Administration