University of Alaska - Fairbanks, Alaska since Jul 2011
Support Center Manager
University of Alaska Jul 2001 - Jul 2011
Lead Support Analyst
United States Department of Defense - Eielson AFB, Alaska Jul 1998 - Jul 2001
Work Group Manager/Systems Administrator
United States Air Force - Eielson AFB, Alaska Feb 1996 - Jul 1998
Emergency Dispatcher
Education:
Wayland Baptist University 1996 - 2000
BS, Occupational Education, Criminal Justice, Human Services, Management Info Systems
EDUCAUSE Institute 2013
Management Program
Certifications:
ITIL v3 Planning, Protection, & Optimization, PeopleCert ITIL v3 Release Control & Validation, APM Group ITIL v3 Service Offerings & Agreements, APM Group ITIL v3 Foundations, APM Group ITIL v2 Support & Restore, EXIN ITIL v2 Foundations, EXIN HDI Support Center Manager, Help Desk Institute A+, CompTIA
kenneth Coon (1969-1973), chris weede (2001-2005), gary baxter (1968-1972), Carol Niss (1972-1976), Kathie Walker (1967-1971), Lori Diamond (1977-1981)