Sep 2009 to 2000 Senior Switchboard/Mail Team ConsultantDell Inc. Rochester Hills, MI Nov 2010 to Feb 2011 Group Quality Analyst TDYGeneral Dynamics Land Systems Sterling Heights, MI Mar 2009 to Jul 2009 Administrative AssistantGlobal Crossing Telecommunications Southfield, MI 2001 to 2008 Senior Billing Integrity AnalystGlobal Crossing Telecommunications Southfield, MI 1999 to 2001 Quality Performance Monitoring SupervisorGlobal Crossing Telecommunications Southfield, MI 1997 to 1999 Quality Performance Monitoring Agent
Education:
University Of Phoenix Southfield, MI 1999 to 2001 Bachelor's in Business AdministrationNorthwood University Midland, MI Jan 1984 to Jan 1998 Associates in Retail AdvertisingNorthwood University Midland, MI 1984 to 1988 Associates in Fashion MerchandisingOak Park High School Oak Park, MI Jan 1980 to Jan 1984 Diploma in General Studies
Sep 2009 to 2000 Mail Team ConsultantDell/Perot Systems Rochester, MI Nov 2010 to Feb 2011 Group Quality Analyst TDYGeneral Dynamics Land Systems Sterling Heights, MI Mar 2009 to Jul 2009 Administrative AssistantGlobal Crossing Telecommunications Southfield, MI 2001 to 2008 Senior Billing Integrity AnalystGlobal Crossing Telecommunications Southfield, MI 1999 to 2001 Quality Performance Monitoring SupervisorGlobal Crossing Telecommunications Southfield, MI 1997 to 1999 Quality Performance Monitoring Agent
Education:
University Of Phoenix Southfield, MI 1999 to 2001 Bachelor's in Business AdministrationNorthwood University Midland, MI 1984 to 1988 Associates in Fashion MerchandisingOak Park High School Oak Park, MI 1980 to 1984 Diploma in Retail Advertising
Skills:
Proficient in Word, Excel, Windows, Outlook, FrontPage, EGIX, Microsoft Access, WIN SQL, Citrix, PowerPoint, Oasis, Kedit, CapturePerfect, and Electronic Monitoring. Possess the ability to work independently and with a team in a demanding and changing environment with strong analytical and communications skills.
Compuware Corporation Detroit, MI Sep 2008 to Apr 2010 Strategic Lead Generator AnalystK& M Marketing INC Southfield, MI Oct 2006 to Mar 2008 Telemarketer/Appointment SetterBridgeport Property Investment LLC Southfield, MI Apr 2002 to Jun 2006Linwood Pipe & Supply Co Detroit, MI Apr 2001 to Dec 2001 Accounting Sales ClerkToday's Office Staffing Co Southfield, MI Mar 1998 to Feb 2001 Mortgage Loan CounselorAmpro INC Livonia, MI Aug 1994 to Jan 1997 BookkeeperOlde Stockbrokers Corporation Detroit, MI Jan 1994 to Jul 1994 Clerical AssistantPersonnel Pool of SouthEastern MI
Dec 1990 to Dec 1993 Computer Operations Representative
Education:
Mackenzie High School Detroit, MI Sep 1989 DiplomaU.S Military School of Finance 1983 DiplomaLawton School of Business Diploma in Business Administration