Patrick M Mccarthy

US Patent:

6912674, Jun 28, 2005

Filed:

Jun 27, 2001

Appl. No.:

09/892397

Inventors:

Jennifer Q. Trelewicz - Superior CO, US
Eric W. Jepsen - Lafayette CO, US
Patrick M. McCarthy - Firestone CO, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F011/30

US Classification:

714 44

Abstract:

A method triggers a printer () to receive a trigger to initiate an embedding algorithm (), receive the print data (); read the printer configuration data (); encode the configuration data (); insert the configuration data () into the print data (); send the print data () to a printhead (); and print the data. The printed data is then scanned, run through analysis software, and the embedded data is returned. The embedded data can then be used to diagnose printer problems or as a digital notary.

US Patent:

20060248118, Nov 2, 2006

Filed:

Apr 15, 2005

Appl. No.:

11/107294

Inventors:

Richard Curtis - Ft. Collins CO, US
Paul Kontogiorgis - Longmont CO, US
Patrick McCarthy - Longmont CO, US
Srinivas Tummalapenta - Broomfiled CO, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - ARMONK NY

International Classification:

G06F 17/00

US Classification:

707104100

Abstract:

System, method and program product for monitoring a computer program or database maintained by a service provider for a customer. A multiplicity of failures of the computer program or data base during a reporting interval are identified. The times of the multiplicity of failures are compared to one or more scheduled maintenance windows. A determination is made that at least one of the multiplicity of failures occurred during the one or more scheduled maintenance windows. A determination is also made that the customer was responsible for at least another one of the multiplicity of failures. A determination is made that the service provider was responsible for a plurality of the failures not including the at least one failure occurring during the one or more scheduled maintenance windows and the at least another one failure for which the customer was responsible. A determination is made whether the service provider complied with a service level agreement based on the plurality of the outages. This may be based on a percent time each reporting interval that the computer program had failed based on durations of the plurality of failures. The computer program may need information from another computer program or other database to function normally. If this other computer program or other database failed during the reporting interval, and the customer was responsible for the failure of the other computer program or other database, the service provider is not charged for the failure of the first said computer program. A determination is made as to a monetary cost to a business of the customer for the plurality of said failures.

US Patent:

20100299153, Nov 25, 2010

Filed:

May 24, 2010

Appl. No.:

12/785878

Inventors:

Richard S. Curtis - Ft. Collins CO, US
Paul Kontogiorgis - Longmont CO, US
Patrick McCarthy - Longmont CO, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06Q 99/00
G06F 17/30

US Classification:

705 11, 707769, 707E17014

Abstract:

System, method and program product for monitoring a computer program or database maintained by a service provider for a customer. A multiplicity of failures of the computer program or data base during a reporting interval are identified. The times of the multiplicity of failures are compared to one or more scheduled maintenance windows. A determination is made that at least one of the multiplicity of failures occurred during the one or more scheduled maintenance windows. A determination is also made that the customer was responsible for at least another one of the multiplicity of failures. A determination is made that the service provider was responsible for a plurality of the failures not including the at least one failure occurring during the one or more scheduled maintenance windows and the at least another one failure for which the customer was responsible. A determination is made whether the service provider complied with a service level agreement based on the plurality of the outages. This may be based on a percent time each reporting interval that the computer program had failed based on durations of the plurality of failures. The computer program may need information from another computer program or other database to function normally. If this other computer program or other database failed during the reporting interval, and the customer was responsible for the failure of the other computer program or other database, the service provider is not charged for the failure of the first said computer program. A determination is made as to a monetary cost to a business of the customer for the plurality of said failures.