Rafael Quiles

Rafael Quiles

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Rafael Quiles

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Rafael Quiles

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Work:

eSchool Solutions

Jun 2005 to Present
Technical Support Analyst II OmniTicket Network

Jan 1999 to Jan 2005
Hardware / Software technician AT&T Wireless

Jan 1998 to Jan 1999
Tech Support II

Education:

Florida Technical College
2000 to 2002
Associates of Science ITT Technical Institute
1994 to 1996
A.S in Electronics Engineering

Skills:

Very familiar in Windows server and workstation environment. Also some experience with Linux and shell scripts. Good knowledge of MySQL and SQL for troubleshooting purposes and reports. Experience with hardware (workstations, server racks, KVM, routers home networking setups, wireless routers) replacing and troubleshooting components. Enjoy building my own PC's More than average understandings of network topologies like TCP/IP. Great phone and email etiquette, and lots of patience towards customers. Expert knowledge of eSchools proprietary software such as VIP, Webcenter, Prolink, ERO, and SFE. Enjoy working interdependent; meaning I don't need supervision but my efforts along with the efforts of the rest us accomplish a lot more.