Nationwide Insurance 2015 - Mar 2019
Senior Trainer
Harry & David Jun 2013 - Jun 2015
Corporate Trainer
Affinion Group Nov 2006 - Feb 2013
Trainer
Dominion Homes May 2004 - May 2006
Customer Care Representative
Stanley Steemer Jun 1997 - Jul 2003
Customer Service and Sales Trainer
Education:
Franklin University 2015 - 2017
Masters, Management, Design
The Ohio State University 1984 - 1988
Bachelors, Bachelor of Science, Elementary Education
Perkins High School, Sandusky, Ohio 1984
Sandusky Perkins High School
Skills:
Needs Analysis Instructional Design Employee Training Coaching Training Delivery Leadership Development Call Centers Instructor Led Training Employee Relations Performance Management Customer Satisfaction Customer Experience Team Building Process Improvement Customer Service Behavioral Interviewing Leadership Management Time Management Sales Organizational Development Onboarding Customer Retention Human Resources Employee Engagement Recruiting Interviews Workshop Facilitation Talent Management Training
Interests:
Social Services Children Ohio State Football Columbus Blue Jackets Education Environment Reading Animal Welfare Arts and Culture Health
Languages:
English
Certifications:
Lean Six Sigma Six Thinking Hats®, Debono Thinking Systems Stepping Up To Leadership®, Achieve Global Crucial Conversations, Vitalsmarts The Coaching Clinic Training Program, Corporate Coach U The Magic of Customer Relations, Communico, Instructor Certification Tools For Trainer Excellence®, Achieve Global The Magic of Customer Relations, Communico, Agent Certification Designing Learning Certificate Program Accelerated Learning Instructional Design Astd Education Astd Franklin University
Greensboro Elementary School Quincy FL 1958-1963, Stewart Street Elementary School Quincy FL 1964-1965, Carter-Paramore High School Quincy FL 1965-1970
Annette Graham, who made the eight-hour drive from Michigan with a group, said they were staying at a less expensive hotel in southern Indiana. The group drove down in two cars instead of renting a motor home to save money on gas.