Ccs- Customer Contact Services
Director of Operations
Answernet 1999 - 2009
Corp Ops Manager
1999 - 2009
President - Ccs
Education:
University of Delaware
Skills:
Call Centers Account Management Workforce Management Team Building Team Leadership Customer Retention Leadership Customer Satisfaction Management Call Center Development Operations Management Customer Experience Crm Telecommunications Vendor Management Customer Service New Business Development Training Telephony Contact Centers Process Improvement Project Management Outsourcing Sales Sales Management Team Management Telemarketing Inbound Marketing Contract Negotiation Recruiting Acd Bpo Negotiation Ivr Contact Center Operations Contact Center Management
Aundrea Mitchell (1985-1989), Regina Durley (1998-2002), Terri Pace (1982-1986), Richard Bueche (1969-1973), William Clark (1965-1969), ann Demoney (1965-1969)