Charles J Gruber

US Patent:

6956845, Oct 18, 2005

Filed:

Sep 4, 2001

Appl. No.:

09/945589

Inventors:

Thomas E. Baker - Monument CO, US
Susan L. Chaffee - Colorado Springs CO, US
Yuchien Chen - Colorado Springs CO, US
Charles J. Gruber - Monument CO, US
Howard P. Fishman - Colorado Springs CO, US

Assignee:

MCI, Inc. - Ashburn VA

International Classification:

H04L012/66

US Classification:

370352, 370252, 709203

Abstract:

A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment. In addition, customers may provision hierarchies for their business; create, modify or delete agent pools; manipulate capacity tables; and define quota schemes, value lists and schedule tables, all at the customer site via the Web-enabled workstation.

US Patent:

7236486, Jun 26, 2007

Filed:

Sep 30, 2005

Appl. No.:

11/240608

Inventors:

Thomas E. Baker - Monument CO, US
Susan L. Chaffee - Colorado Springs CO, US
Yuchien Chen - Colorado Springs CO, US
Charles J. Gruber - Monument CO, US
Howard P. Fishman - Colorado Springs CO, US

Assignee:

MCI, LLC - Basking Ridge NJ

International Classification:

H04J 1/16

US Classification:

370352, 370386, 709223, 713200

Abstract:

A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment. In addition, customers may provision hierarchies for their business; create, modify or delete agent pools; manipulate capacity tables; and define quota schemes, value lists and schedule tables, all at the customer site via the Web-enabled workstation.

US Patent:

8134927, Mar 13, 2012

Filed:

Jul 31, 2009

Appl. No.:

12/533951

Inventors:

Nimal K. K. Gamage - Fort Collins CO, US
Thomas G. Bartz - Loveland CO, US
Richard B. Whitner - Fort Collins CO, US
Charles J. Gruber - Monument CO, US

Assignee:

Ixia - Calabasas CA

International Classification:

H04J 1/16

US Classification:

370241, 370428

Abstract:

In one embodiment, data packets are captured from a network using a physical, network-connectable data capture probe. As the data packets are captured, the data packets are time-stamped with time-of-capture time-stamps. The time-stamped data packets are then stored; and in parallel, the time-stamped data packets are forwarded to at least one consumer in real-time.

US Patent:

6611498, Aug 26, 2003

Filed:

Sep 24, 1998

Appl. No.:

09/159506

Inventors:

Thomas E. Baker - Monument CO
Susan L. Chaffee - Colorado Springs CO
Yuchien Chen - Colorado Springs CO
Charles J. Gruber - Monument CO
Howard P. Fishman - Colorado Springs CO

Assignee:

WorldCom, Inc. - Clinton MS

International Classification:

G01R 3108

US Classification:

370252, 370386, 709223, 713200

Abstract:

A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment. In addition, customers may provision hierarchies for their business; create, modify or delete agent pools; manipulate capacity tables; and define quota schemes, value lists and schedule tables, all at the customer site via the Web-enabled workstation.