Chenhui Liu

US Patent:

20140106718, Apr 17, 2014

Filed:

Oct 16, 2012

Appl. No.:

13/653313

Inventors:

Chenhui Liu - Wayland MA, US
Frederick Mikkelsen - West Boylston MA, US
Alberto Gutierrez, JR. - Mountain View CA, US

Assignee:

CARRIER IQ, INC. - Mountain View CA

International Classification:

H04W 4/00

US Classification:

4554141

Abstract:

A system communicatively couples a server to a plurality of mobile wireless device clients to receive and track customer care related information which has been captured on any one of the clients. The server uses information sent by a client to initiate a customer care request ticket and responds to the client request with a ticket number and request description compiled using the information from the client.