Carmanchris Auto Consulting
President and Consultant
Ucb, Inc. Jul 2012 - Nov 2012
Director of Quality Assurance
American Express Mar 2010 - Jan 2012
Credit and Collections Manager and Leadership Consultant
American Express Feb 2008 - Apr 2010
Credit Project Analyst
American Express Jan 1998 - Feb 2008
Senior Credit Analyst
Education:
Nova Southeastern University 2005 - 2007
Master of Business Administration, Masters, Business Administration
Barry University 1999 - 2003
Bachelors, Bachelor of Science, Business
Barry University 1999 - 2001
Skills:
Credit Credit Cards Debt Collection Call Center Credit Analysis Fraud Negotiation Team Building Team Leadership Operations Management Coaching Training and Development Hiring Change Management Credit Risk Strategy Development Consultancy Automotive Credit Operations Risk Management Risk Mitigation Strategy Call Centers Leadership Development Process Improvement Leadership Business Analysis Performance Management Training Employee Training Financial Services Strategic Planning Analysis Customer Satisfaction Business Process Software Documentation Management Sales Quality Assurance Customer Service Banking Time Management Customer Experience Customer Retention Crm Business Process Improvement Team Management Finance Teamwork Forecasting
UNITED COLLECTION BUREAU Fort Lauderdale, FL Jul 2012 to Nov 2012 Director of Quality AssuranceAMERICAN EXPRESS Fort Lauderdale, FL Mar 2010 to Jan 2012 Manager, Credit Operations/Project ManagerAMERICAN EXPRESS Fort Lauderdale, FL Feb 2008 to Mar 2010 Project Analyst, Credit OperationsAMERICAN EXPRESS Fort Lauderdale, FL Jan 1998 to Feb 2008 Senior Credit Analyst, Credit OperationsAMERICAN EXPRESS Fort Lauderdale, FL Feb 1997 to Jan 1998 Credit Team Leader, Credit OperationsAMERICAN EXPRESS Fort Lauderdale, FL Sep 1994 to Feb 1997 Credit Analyst, Credit Operations
Education:
Nova Southeastern University Fort Lauderdale, FL 2005 to 2007 MBA in BusinessBarry University Miami, FL 1999 to 2003 BS in Business,Human ResourcesBarry University Miami, FL 1999 to 2001 Certificate in Human Resources
Skills:
Credit, Credit Cards, Debt Collection, Call Center, Credit Analysis, Fraud, Negotiation, Team Building, Team Leadership, Operations Management, Coaching, Training & Development, Hiring, Change Management, Credit risk, Strategy Development, Credit Operations, Risk Mitigation, Risk Management, Automotive, Consultancy.
The Treatment Center Lake Worth, FL Jul 2011 to Sep 2011 Behavioral Health TechnicianThe Watershed Delray Beach, FL 2009 to May 2011 Behavioral Health TechnicianSchmidlapp Investments, Inc New York, NY 1994 to 2007 Investment AdvisorPalm Beach Center for L West Palm Beach, FL 1985 to 1993 Personal Aide to Charlotte McGinnisSmythson Books New York, NY 1982 to 1985 Assistant ManagerMangrove Cycles Key Biscayne, FL 1980 to 1982 Bicycle Builder
Education:
Bard College Annandale-on-Hudson, NY Jan 2012 Medical Training