Momentum Telecom since May 2003
Operations Manager
Verizon Jun 2000 - May 2002
Tier 3
Education:
Herzing 2000 - 2004
BS, Micro computers
University of South Alabama 1987 - 1990
Skills:
Telecommunications Voip Broadband Networking Wireless Ip Cisco Technologies Network Design Telephony Customer Service Switches Call Centers Sip Troubleshooting Unified Communications Integration Managed Services Call Center Operating Systems Tcp/Ip Wan Management Data Center Network Engineering Routers Training Windows Network Architecture Sip Trunking Vpn Ethernet Internet Protocol Cisco Call Manager Genband Spbx15 C20 Sip Pbx Provisioning Sst15 Session Server Trunks Provisioning
2008 to 2000 Customer Operation ManagerMomentum Wholesale Birmingham, AL 2005 to 2008 Tier 2 SupervisorMomentum Telecom Birmingham, AL 2003 to 2005 Technical Support Supervisor
Education:
Herzing University Birmingham, AL 1994 A.S. in Computer ScienceUniversity of South Alabama Mobile, AL 1989 Computer Science