Daniel C Danforth

Major Incident Manager

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Location:

Pensacola, FL

Industry:

Computer & Network Security

Work:

Navy Federal Credit Union
Major Incident Manager
Clearwire Jan 2011 - Oct 2013
Enterprise Service Desk Technician
Navy Federal Credit Union Jan 2011 - Oct 2013
Service Desk Coordinator Ii
Clearwire May 2010 - Dec 2010
Customer Service Technical Representative

Education:

University of West Florida 2011 - 2015
Bachelors, Bachelor of Science Pensacola State College 2010 - 2011
Associates, Associate of Arts, General Studies Jacksonville University 2009 - 2010

Skills:

Service Desk
Incident Management
Reporting and Analysis
Continuous Improvement
Process Improvement
Itil Certified
Troubleshooting
Problem Solving
Technical Support
Windows 7
Wireless Networking
Active Directory
Knowledge Management
Team Building
Software Documentation
System Deployment
Switches
Routers
Computer Network Operations
Call Centers
Wireless
Tcp/Ip
Telecommunications
Mobile Devices
System Administration

Certifications:

Peoplecert, License Gr757014948Dd
Peoplecert, License Gr750017455Dd
Peoplecert, License Gr758015817Dd
Peoplecert, License Gr755017070Dd
License Gr757014948Dd
License Gr750017455Dd
License Gr758015817Dd
License Gr755017070Dd
Itil® Intermediate Examination In Operational Support and Analysis
Itil® V3 Foundations
Itil® Intermediate Certificate In It Planning, Protection and Optimization
Itil® Intermediate Certificate In It Continual Service Improvement

Owner, Daniel Jude & Assoc.

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Location:

Washington D.C. Metro Area

Industry:

Accounting