At&T
Lead Training Manager - Design
Sbc Long Distance 2004 - 2006
Senior Training Manager and Instructor
Sbc Long Distance 2000 - 2004
Senior Project Manager - Training and Education
Pacific Bell/Sbc 1988 - 1999
Product Mgr, Program Mgr, Business Offfice Mgr, Instructor
Skills:
Call Center Instructional Design Training Delivery Vendor Relationships Captivate Presenter Flash Telecommunications Telemarketing Lectora Web Based Customer Service Telecommunications Billing Product Marketing User Acceptance Testing Employee Referral Programs Customer Service Representatives Retail Sales Consultative Sales Training Delivery Customer Escalation Management Supervising Force Management Project Management Call Centers Training Employee Training Process Improvement Wireless Instructor Led Training Needs Analysis Addie Customer Experience Quality Assurance Job Aids Blended Learning Technical Training Performance Consulting Vendor Management
Jody Thomas, John Cornelison, Brad Kellum, Tammy Sink, Jennifer Routh, Brooke Power, Kel Cunard, Phil Surrett, Nicole Daniels, Robert Hoots, Amy Duggins