Verizon Oct 2011 - Aug 2012
Associate Director of Customer Service- Interim
Verizon Oct 2011 - Aug 2012
Supervisor of Chat Technician
Verizon 2007 - 2011
Supervisor of Technical Support
Verizon 2003 - 2007
Supervisor of Customer Service
Verizon 2001 - 2003
Area Trainer
Education:
Keller Graduate School of Management of Devry University 2012 - 2017
National Louis University 2003 - 2005
Bachelors, Bachelor of Science, Behavioral Science
Skills:
Customer Service Microsoft Office Public Speaking Team Building Leadership Event Planning Customer Satisfaction Microsoft Excel Research Project Management
Web.com Jun 2017 - Oct 10, 2017
Business Consultant
Central Payment Jun 2015 - Jun 2016
Business Analyst
Now Or Neva Music Group the Studio Loft Jun 2015 - Jun 2016
Chief Operations Officer
Erc (Enhanced Resource Centers) Apr 2011 - Jun 2011
Account Representative
Phh Mortgage Apr 2009 - Aug 2009
Lp
Education:
Terre Haute North Vigo High School 1988
Skills:
Sales Training Management Customer Service Call Centers Team Building Banking Recruiting Leadership Credit Call Center Coaching Sales Management Time Management Customer Retention Mortgage Lending Relationship Management Finance Insurance Employee Training Negotiation Customer Satisfaction Marketing Strategic Planning Selling Retail Banking Microsoft Office Public Speaking Marketing Strategy Event Planning Social Networking Social Media Team Leadership Loans Team Management Process Improvement Access Cross Selling Small Business Business Development Account Management New Business Development Financial Analysis Business Planning Business Analysis Contract Negotiation Budgets Crm Portfolio Management
Feb 2014 to 2000 OWNER/MANAGERWOODFOREST NATIONAL BANK Jacksonville, FL Oct 2013 to Feb 2014 INSTORE RETAIL BANKERTHE STUDIO LOFT Jacksonville, FL 2013 to Jan 2013 CHIEF OPERATING OFFICERJIGWASH Terre Haute, IN Jan 2012 to Jan 2013 TEMP ASSIGNMENTENHANCED RECOVERY COMPANY Jacksonville, FL Apr 2010 to Sep 2011 ACCOUNT REPRESENTATIVEPHH MORTGAGE Jacksonville, FL Jan 2009 to Nov 2009 LOAN PROCESSING ASSISTANT TEMPORARY ASSIGNMENTTHE STUDIO LOFT Jacksonville, FL Sep 2009 to Sep 2009 CHIEF OPERATING OFFICERSUNTRUST BANK Jacksonville, FL Feb 2006 to Aug 2008 BRANCH MANAGERSUNTRUST BANK Jacksonville, FL Aug 2005 to Feb 2006 FINANCIAL SERVICE REPRESENTATIVEBANK OF AMERICA Jacksonville, FL Feb 2002 to Aug 2005 CALL CENTER MANAGERBANK OF AMERICA Jacksonville, FL Nov 2001 to Jul 2002 ELECTRONIC BANKING SERVICE ASSOCIATE
Education:
ITT TECHNICAL INSTITUTE Jacksonville, FL 1994 A.A.S. in ELECTRICAL ENGINEERING TECHNOLOGY
Derrick Wilkes 1988 graduate of Harding High School in Charlotte, NC is on Memory Lane. Get caught up with Derrick and other high school alumni from Harding