Dung L Ngo

US Patent:

20090055720, Feb 26, 2009

Filed:

Aug 23, 2007

Appl. No.:

11/844224

Inventors:

DUNG NGO - MOUNTAIN VIEW CA, US
GRANT I. CAMPBELL - OSHAWA, CA
BETH MCGREEVY - SAN FRANCISCO CA, US

Assignee:

ELECTRONIC DATA SYSTEMS CORPORATION - PLANO TX

International Classification:

G06F 3/01
G06F 3/048

US Classification:

715205, 715257, 715772

Abstract:

Apparatus, and an associated method, for generating a trouble ticket related to an IT incident. When an IT incident occurs, a worklog is formed by a reporter that enters information associated with the incident. Successive inputs, made by appropriate personnel, are made to update the status of the incident. A table-of-contents is formed, associated with the collection of entries of information. And, each entry of information is categorized, to identify the entry by an associated category.