DUNG NGO - MOUNTAIN VIEW CA, US GRANT I. CAMPBELL - OSHAWA, CA BETH MCGREEVY - SAN FRANCISCO CA, US
Assignee:
ELECTRONIC DATA SYSTEMS CORPORATION - PLANO TX
International Classification:
G06F 3/01 G06F 3/048
US Classification:
715205, 715257, 715772
Abstract:
Apparatus, and an associated method, for generating a trouble ticket related to an IT incident. When an IT incident occurs, a worklog is formed by a reporter that enters information associated with the incident. Successive inputs, made by appropriate personnel, are made to update the status of the incident. A table-of-contents is formed, associated with the collection of entries of information. And, each entry of information is categorized, to identify the entry by an associated category.
Name / Title
Company / Classification
Phones & Addresses
Dung Xuan Ngo President
U.S. EDEN CORPORATION
6992 Rockton Ave, San Jose, CA 95119
Dung Ngo Managing
Ngophung, LLC Real Estate Investment
2656 Donovan Ave, Santa Clara, CA 95051
Isbn (Books And Publications)
The Open House : The Free Plan in the Twentieth Century