Troubleshooting • Management • Microsoft Office • Active Directory • Training • Security • Customer Service • Servers • Sharepoint • Computer Hardware • Networking • Leadership • Technical Training • Public Speaking • Disaster Recovery • Microsoft Exchange • Managerial Experience • Help Desk Support • Crm • Integration • Hold Series 7 • Series 63 • Series 3
Tradestation
Client Service Representative
Tradestation
Technical Support Specialist
Teleperformance Nov 2010 - Dec 2011
Team Manager
Teleperformance Nov 2010 - Jan 2011
Microsoft Tier 2 Escalation Engineer and Help Desk
Americorps Jun 2008 - Oct 2010
Project Leader and Internship
Education:
Western Governors University 2014
Western Governor University 2013 - 2014
Master of Science, Masters
Florida Atlantic University 2008
Florida Atlantic University 2003 - 2007
Bachelors, Bachelor of Arts, Social Science
Ely High School 2003
Blanche Ely High School 1999 - 2003
Skills:
Troubleshooting Management Microsoft Office Active Directory Training Security Customer Service Servers Sharepoint Computer Hardware Networking Leadership Technical Training Public Speaking Disaster Recovery Microsoft Exchange Managerial Experience Help Desk Support Crm Integration Hold Series 7 Series 63 Series 3