ASURION Phoenix, AZ Jul 2014 to Jan 2015 PSS TechnicianTeleTech Phoenix, AZ Jan 2014 to Jul 2014 Customer Support RepresentativeStream Phoenix, AZ Nov 2011 to Nov 2013 Technical Support RepresentativeFPS Marketing Phoenix, AZ Sep 2010 to Oct 2011 QA/Verifier
Education:
Rio Salado College Phoenix, AZ 1993 to 2002 Certificate of Completion in Computer Technology
Skills:
working knowledge of multiple hardware platforms including Windows, Android, Apple, wireless technology, wireless equipment and applications. Strong decision making and problem solving skills. Excellent computer skills. Excellent voice and empathy skills that provide an exceptional customer service experience. Excellent interpersonal communication skills. Ability to retain detailed information needed to solve complex problems. Good organizational skills and ability to handle multiple tasks. Comfort with web-based tools and search engines. Adaptive to customer knowledge and skill levels. Seeks and attempts ongoing training to improve service and learn new products. Adherance to all company security and compliance standards.