Apple
Applecare Team Manager
Capital One Apr 2011 - Jul 2015
Unit Manager
Atmos Energy Jan 2009 - Mar 2011
Customer Care Manager
Citi Oct 1997 - Oct 2008
Customer Relations Manager
Education:
The University of Texas at Austin 1990 - 1993
Skills:
Call Centers Management Leadership Process Improvement Customer Service Training Coaching Sales Customer Satisfaction Banking Budgets Business Analysis Team Leadership Business Process Improvement Vendor Management Operations Management Contact Centers