Kevin R Busch

US Patent:

20100010823, Jan 14, 2010

Filed:

Jul 14, 2008

Appl. No.:

12/172424

Inventors:

German Scipioni - San Jose CA, US
Andy Pease - San Francisco CA, US
Kevin M. Busch - Omaha NE, US
Liang Xi - Elkhorn NE, US
Landon Cory Menear - Bellevue NE, US

Assignee:

eBay Inc. - San Jose CA

International Classification:

G06Q 99/00

US Classification:

705 1

Abstract:

In accordance with one or more embodiments of the present disclosure, systems and methods for facilitating customer service over a network include receiving a service request from a user via the network, verifying an account related to the user, determining a priority of the user, generating a service identifier, and providing the service identifier to the user via the network. In various implementations, users may be prioritized based on a perceived value of the user so as to provide express customer service and support to highly valued and/or top-rated users. Users may select a support link to obtain a service code which may be used to immediately connect the user to a customer service agent that may provide the user with resolution to problems encountered by the user.