Leslie Bernette Fossett

Leslie B Fossett

view source

Location:

8007 Rimrock Cir, Frisco, TX 75034

Industry:

Outsourcing/Offshoring

Work:

Capgemini
Bpo Operations Manager and Solutions Architect
Telvista May 1, 2006 - Jun 1, 2010
Client Services Executive
Securus Technologies Sep 1, 2005 - May 1, 2006
Director of Technical Support
Pfs Web Inc Jan 1, 2005 - Sep 1, 2005
Group Manager - Client Services
Telvista Nov 1, 1999 - Jan 1, 2005
Client Services Manager and Operations Manager

Education:

Skills:

Team Building
Help Desk Support
Call Center
Overseeing
Expenses
Sales
Customer Retention
Cost
Fortune 500
Management Software
Driving
Successful Track Record
Business Administration
Corporate Training
Contact Centers
P&L Management
Temporary Placement
Sme
Offerings
Texas
Management
Design
Outsourcing
Airlines
Key Performance Indicators
Statistics
Integration
Crm
Metrics
Mexico
It Service Management
Resolve
Leadership
Business Transformation
Accounting
Preferences
Profit
Contract Renewals
Escalation
Forecasting
Customer Satisfaction
Telecommunications
Business Services
Software Documentation
Team Management
Team Leadership
Offering
Sage Act
Workforce Management
Strategies
Operations Management
Training
Point of Contact
Customer Service
Enterprise Software
Sla
Gross Margin
Root Cause
Cooperative Marketing
Transitions
Solution
Project Management
Research
Pre Sales
Service Delivery
Call Centers
Analysis
It Management
Pfs
Concepts
Customer Relations
Renewals
Yahoo
It Outsourcing
Csat
Coordination
Economical
Operational Requirements
Accountability
Client Services
Business Analysis
Communication
Business Development
Negotiation
Lamp
Quality Assurance
Offshoring
Operations
Call Flow
Risk Assessment
Change Management
Dsl
Sow
Business Intelligence
Technical Support
Contractual Agreements
Service Levels
Training Facilitation
Nike
Cloud Computing
Increased Profitability
Pricing
Responsibility
Internal Audit
Customer Experience
Achieve Results
Account Relationships
Attrition
Bpo
Sales Process
Distribution
Renewal
Efficient
Google Groups
Working With Clients
Collaborating
Account Management
Vendor Management
Process Improvement
Dallas
Software
Pabx
Margin Improvement
Program Management
Professional Services
Proposal Writing
Agents
Business Process
Proprietary Software
Client/Server
Rta
Budgets
Problem Solving
Operations Processes
Mis
Delivery
Solution Architecture
Recruiting
Coordinated
Performance Management

Languages:

English

Solutions Architect At Capgemini

view source

Location:

Dallas/Fort Worth Area

Industry:

Outsourcing/Offshoring