Margaret B Brooks

US Patent:

20220198463, Jun 23, 2022

Filed:

Mar 11, 2022

Appl. No.:

17/693223

Inventors:

- Plano TX, US
Margaret L. BROOKS - Plano TX, US

International Classification:

G06Q 30/00
G06Q 10/10
G10L 25/63
H04M 3/51

Abstract:

A system is provided for interpreting conversation profile records and generating sales task. The system includes a data store having a plurality of data items including conversation profile data and consumer product data and a resource management module configured to evaluate the data items and create a plurality of sales representative tasks and assign to each task at least one of a customer, a product, a sales representative, at least one action plan queue, and a priority level according to the evaluation. The evaluation of the data items can include identifying patterns between the data items.

US Patent:

20200412875, Dec 31, 2020

Filed:

Sep 16, 2020

Appl. No.:

17/023151

Inventors:

- Plano TX, US
Margaret L BROOKS - Plano TX, US

International Classification:

H04M 3/51
G06Q 30/00
G10L 25/63
G06Q 10/06

Abstract:

A system is provided for interpreting real-time voice communications and generating action plan queues to assist a sales representative during a call. The system includes an analytics module configured to identify voice call data between the sales representative and the other party and select voice impressions in the call for analysis. The analytics module further receives the voice impressions and interpret the impressions, associates at least one attribute and at least one value with each voice impression, and creates a conversation profile based on the at least one attribute and the at least one value associated with the voice impressions. The analytics module further determines action plan queues according to the conversation profile and render the action plan queues to the sales representative during the call.

US Patent:

20200394660, Dec 17, 2020

Filed:

Jun 13, 2019

Appl. No.:

16/440736

Inventors:

- Plano TX, US
Margaret L. BROOKS - Plano TX, US

International Classification:

G06Q 30/00
G06Q 10/10
H04M 3/51
G10L 25/63

Abstract:

A system is provided for interpreting conversation profile records and generating sales task. The system includes a data store having a plurality of data items including conversation profile data and consumer product data and a resource management module configured to evaluate the data items and create a plurality of sales representative tasks and assign to each task at least one of a customer, a product, a sales representative, at least one action plan queue, and a priority level according to the evaluation. The evaluation of the data items can include identifying patterns between the data items.

US Patent:

20200193995, Jun 18, 2020

Filed:

Feb 21, 2020

Appl. No.:

16/797928

Inventors:

- Plano TX, US
Margaret L BROOKS - Plano TX, US

International Classification:

G10L 15/22
G10L 15/10
G06Q 10/06
G10L 25/48
G06F 16/683

Abstract:

A method for performing voice analysis includes storing, in a database, a simulation file for conducting a training session with a user, the simulation file including at least a script. The method includes further storing, in the database, desired attributes associated with the simulation file. The method also includes retrieving, by a server, the simulation file from the database and providing, by a client application, a user interface to conduct the voice analysis using the simulation file from the database. The method further includes receiving, at the client application, one or more voice impressions from a user and analyzing, at an audio analysis tool, at least one of the voice impressions of the user. The method additionally includes determining, at the audio analysis tool, attributes of the at least one voice impression in response to analyzing the at least one voice impression and comparing, at the audio analysis tool, the determined attributes to the desired attributes associated with the simulation file. The method provides, by the client application, feedback to the user based on the comparison.

US Patent:

20180261219, Sep 13, 2018

Filed:

Mar 7, 2018

Appl. No.:

15/914893

Inventors:

- Plano TX, US
Margaret L BROOKS - Plano TX, US

International Classification:

G10L 15/22
G10L 15/10
G06F 17/30
G06Q 10/06

Abstract:

A method for performing voice analysis includes storing, in a database, a simulation file for conducting a training session with a user, the simulation file including at least a script. The method includes further storing, in the database, desired attributes associated with the simulation file. The method also includes retrieving, by a server, the simulation file from the database and providing, by a client application, a user interface to conduct the voice analysis using the simulation file from the database. The method further includes receiving, at the client application, one or more voice impressions from a user and analyzing, at an audio analysis tool, at least one of the voice impressions of the user. The method additionally includes determining, at the audio analysis tool, attributes of the at least one voice impression in response to analyzing the at least one voice impression and comparing, at the audio analysis tool, the determined attributes to the desired attributes associated with the simulation file. The method provides, by the client application, feedback to the user based on the comparison.