Michael David Andrews

Michael Andrews Saint Augustine, FL

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Work:

Davis Transfer
Carnesville, GA
Nov 2011 to Apr 2012 Frontier/Online Transport
Greenfield, IN
Jul 2011 to Nov 2011 Interstate Distributor Company
Tacoma, WA
Aug 2010 to Jun 2011
OTR Driver Link America Express
Tulsa, OK
Apr 2010 to Aug 2010 Covenant Transport
Chattanooga, TN
Jun 2009 to May 2010
Solo/Team Dedicated OTR Van/Reefer Driver Travizon Travel Services, St. Augustine FL
Woburn, MA
Feb 2009 to Jun 2009 Hogg Robinson Group
New York, NY
Jul 2007 to Feb 2009
Online Customer Service/Implementation Online Booking Tools Corporate Travel Consultant and E-Business Technical Analyst
Jan 2005 to Aug 2007 BCD travel formally Worldtravel BTI, Dallas TX, Boise ID
Atlanta, GA
Feb 2006 to Jan 2007
Customer Service/Online Support -Siemens and HP accounts Carlson Wagonlit Travel, Farmer Branch
Minnetonka, MN
Jan 2006 to Mar 2006
Deferred Task Desk, Senior Corporate

Michael Andrews

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Work:

Sapient Corp
Washington, DC
Jan 2009 to Jun 2013
Senior Manager for Content Strategy and Manager for Information Architecture Verizon Communications

Aug 2007 to Aug 2008
Interaction Design consultant Optimal Usability
Wellington, Wellington
Oct 2004 to Jun 2007
Senior Consultant Flow Interactive
London, OH
Jun 2003 to Jun 2004
User Experience Consultant

Education:

University of Sussex
Brighton
2001 to 2003
MSc in Human Centered Computing Columbia University
New York, NY
1984 to 1986
MIA in International finance University of Virginia
Charlottesville, VA
1980 to 1984
BA in Asian studies

Skills:

Content strategy experience and abilities Planning content development and production, management, dissemination strategy Governance development (model, process, staffing) Workflow planning Content inventory, audits, and recommendations Content requirements Content models Taxonomies and metadata Author guidelines Editorial calendar recommendations Campaign planning Content analytics Migration strategy Project management for content strategy experience Estimation of project activities, and associated level of effort Scoping Planning creation of assets, with iterative agile focus Workshop planning Coordination of design artifacts, planning for cross-dependencies and potential re-use Project and team leadership Agile and scrum Requirements management experience Defining business requirements, including success criteria, needs and benefits, ideation for new approaches and identifying unaddressed opportunities Translating requirements into design Planning and management of user research activities and research data management and analysis Optimizing processes to be more responsive for customers Client and stakeholder management experience Soliciting and addressing client/stakeholder feedback Defining project goals and success metrics Tracking project progress against expectations Managing changes in scope and client needs Client/stakeholder workshop facilitation Business development and opportunity assessment experience Proposal writing Project negotiation Orals and pitches Developing blog posts and whitepapers People Management experience Staff supervision Hiring and staff assignments Mentoring of staff Skills and organizational capability development Leadership role overseeing user experience team of 35 Recruiting, mentoring, and staff development and development of content strategy and user experience practice User Experience research and design skills Interaction design for mobile and web Design of services based on user needs Information architecture for large scale websites Design and execute both in-person and online user research activating and programs, and direct design changes based on user research

Michael Andrews Dayton, OH

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Work:

Trotwood-Madison City Schools
Trotwood, OH
Aug 1991 to Jun 2011
Mentor and Cooperating Teacher Enrichment Science at (NCAA) National Youth Sports

1991 to 2001
Teacher Ohio Association of Track & Cross Country Coaches
Trotwood, OH
Jan 1995 to Jan 1995
Head Girls Track Coach Year, Trotwood-Madison City Schools

1994 to 1994
Teacher Trotwood-Madison City Schools

1981 to 1990
Teacher Montgomery County
Trotwood, OH
1980 to 1981
District Supervisor Upward Bound Program, Indiana University
Bloomington, IN
1979 to 1980
Assistant Director Science
Dayton, OH
1975 to 1979
Teacher

Education:

Indiana Wesleyan University
Marion, IN
2006
Master in Education Central State University
Wilberforce, OH
1975
B.S. in Elementary Education Nettie Lee Roth High School
Dayton, OH
1970
Diploma University of Dayton
Dayton, OH The Ohio State University
Columbus, OH

Michael Andrews Knoxville, TN

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Work:

Obsidian Barber and Beauty Shop

Aug 2010 to 2000
Barber Free lance

2010 to 2000
Catering Coordinator Mr. T's Barbershop
Chattanooga, TN
May 2008 to Feb 2010
Barber Saleem & Son's Barbershop
Knoxville, TN
Mar 1997 to Jan 2009
Barber Big Fattys Restaraunt
Knoxville, TN
Nov 2004 to Apr 2005
PREP COOK & BAKER University Center
Knoxville, TN
Jul 2004 to Nov 2004
PREP COOK

Education:

Norfolk State University
Norfolk, VA
1991 to 1992
BUSINESS MANAGEMENT University of Tennessee
Knoxville, TN
CULINARY ARTS Knoxville Institute of Hair Design
Knoxville, TN Austin-East High School
Knoxville, TN
MARKETING

Michael Andrews Marysville, OH

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Work:

Ohio Reformatory for Women

Mar 2005 to 2000
Corrections Officer Siemens Energy and Automation
Urbana, OH
Feb 1992 to Feb 2004
Factory Worker Compass Construction
Dublin, OH
Jan 1990 to Feb 1992
Laborer/Forklift Operator

Education:

Michael Andrews Saint Augustine, FL

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Work:

Pitney Bowes Pre-Sort

Feb 2012 to 2000
Local Truck Driver Davis Transfer
Carnesville, GA
Nov 2011 to Apr 2012
Regional Driver Frontier Transport
Atlanta, GA
Jul 2011 to Nov 2011
Regional Driver Interstate Distribution
Lebanon, TN
Aug 2010 to Jun 2011
Regional Solo OTR Link America Express
Lakeland, FL
Apr 2010 to Aug 2010
Regional Solo OTR Covenant Transport
Chattanooga, TN
Jun 2009 to May 2010
Solo/Team Dedicated OTR Van/Reefer Driver Unemployed
Saint Augustine, FL
Feb 2009 to Jun 2009
Unemployed Economic Conditions Road Master Truck Driving School
Jacksonville, FL
Feb 2009 to Mar 2009
Student Training Travizon
Woburn, MA
Jul 2007 to Feb 2009
Online Customer Service/Implementation Online Booking Tools Hogg Robinson Group
Charlotte, NC
Jan 2007 to Aug 2007
Customer Service Carlson Wagonlit Travel
Farmers Branch, TX
Jan 2006 to Mar 2006
Deferred Task Desk, Senior Corporate Travel Consultant Hogg Robinson Group
New York, NY
Jan 2005 to Dec 2005
Corporate Travel Consultant and E-Business Technical Analyst

Education:

Road Master Truck Driving School
Jacksonville, FL
2009 to 2009
Certificate in Truck Driving American Airlines Travel Academy
Dallas, TX
1996 to 1996
Diploma in Travel Planning (Sabre) Travel Trade School
Littleton, CO
1992 to 1992
Diploma in Travel Planning (System One, Apollo)

Skills:

Customer Service, Travel Arrangements, Hotel Restaurant Management