Aspect Software
Principal Consultant
Brink’s May 2005 - Jan 2008
Workforce Manager
Broadview Security 2005 - 2008
Workforce Manager
Cvs Health Jan 2005 - May 2005
Workforce Manager
Banctec Aug 2002 - Jan 2005
Workforce Manager
Education:
The University of Texas at Arlington 1985 - 1989
Bachelors, Bachelor of Arts, History, Russian
Wilson Middle School
Trinity High School
Skills:
Workforce Management Call Centers Contact Centers Management Forecasting Vendor Management Call Center Customer Experience Training Business Process Technical Support Telecommunications Outsourcing Acd Crm Ivr Networking Cti Avaya Team Building Budgets Unified Communications Inbound Marketing Professional Services Avaya Products