Michael Joseph Nugent

US Patent:

58482717, Dec 8, 1998

Filed:

Mar 14, 1994

Appl. No.:

8/213022

Inventors:

David J. Caruso - Concord MA
Robert S. Diebboll - Lincoln MA
Steven Clark Ellis - Weymouth MA
S. Jay Chang - Acton MA
Sandra B. McAllister - Lancaster MA
Heidi S. Quinn - Norfolk MA
Kenneth Dale Arnett - Sudbury MA
Leonard J. Conte - Northboro MA
Chauncey E. Wilson - Wayland MA
Russell M. Lowe - Natick MA
Jonathan H. Eddy - Shrewsbury MA
David M. Anglin - Roswell GA
Vernon J. Adams - Norcross GA
Julia C. Walker - Marietta GA
Kevin P. Kleinfelter - Atlanta GA
Michael T. Nugent - Kennesaw GA

Assignee:

Dun & Bradstreet Software Services, Inc. - Atlanta GA

International Classification:

G06F 15163
G06F 900

US Classification:

395680

Abstract:

A new computerized information flow technology is provided where information in an organization may be logically and automatically routed through a predefined sequence of activities to users who need the information. A user selects an activity from a list of available activities revealed by the computer system of the present invention. Upon the user completing the activity, the computer system selects an event associated with the activity. The event then performs a decision making process to determine which next steps are to be logically selected based upon predefined conditions set in the computer system and the information input by the user. The next steps determine the subsequent user or users responsible for performing a next activity (task) in the predefined sequence of activities. The computer system of the present invention then adds a message, representative of the next activity, to a subsequent user's or users' To Do List. The subsequent user or users may then perform the next activity by accessing the next activity from their To Do List.

US Patent:

58623221, Jan 19, 1999

Filed:

Feb 15, 1996

Appl. No.:

8/601972

Inventors:

David M. Anglin - Roswell GA
Vernon J. Adams - Norcross GA
Julia C. Walker - Marietta GA
Kevin P. Kleinfelter - Atlanta GA
Michael T. Nugent - Kennesaw GA

Assignee:

Dun & Bradstreet Software Services, Inc. - Atlanta GA

International Classification:

G06F 1100

US Classification:

3951851

Abstract:

A method and apparatus is provided for facilitating end user support communications in a computing environment, wherein a product request may be initiated, and forwarded to a product administrator for review and resolution. The product request may be either initiated by the end user, or may automatically be initiated by the end user's computer in response to a serious error. In the latter case, diagnostic information is automatically captured and included in the product request, so that the product administrator may know the state of the end user's machine when determining the cause of the problem. In one embodiment, if the product administrator is unable to resolve the problem, he may access a database maintained by the vendor of the software and/or forward the product request to the vendor for resolution.

US Patent:

20190021495, Jan 24, 2019

Filed:

Jul 19, 2018

Appl. No.:

16/039657

Inventors:

Michael A. Nugent - Loxahatchee FL, US

International Classification:

A47B 88/80
A47B 88/70
A47B 88/919

Abstract:

A drawer system includes a primary drawer and a concealed drawer. The concealed drawer is concealed in a space under the floor of the primary drawer, between the lower portions of the sidewall of primary drawer. The primary drawer moves with the concealed drawer in a locked state to maintain the concealed drawer in the concealed state, and the concealed drawer moves independently from the primary drawer in the unlocked state to allow the concealed drawer to extend from the primary drawer, thereby allowing access to the concealed drawer.