Northwestern Mutual
Senior Business Analyst, Enterprise Risk Engineer, Zendesk Expert
Patreon
Community Happiness - Technical Support
Zendesk Jul 2016 - Jun 2017
Senior Technical Support Engineer
Zendesk May 2015 - May 2016
Tier 2 - Customer Advocate
Gordon Flesch Company Oct 2011 - May 2015
Systems Specialist Ii
Education:
Herzing University 2011 - 2012
Bachelors, Computer Science, Management
Manistique High School 2001 - 2007
Skills:
Troubleshooting Technical Support Software Documentation Active Directory Windows 7 Customer Satisfaction Software Installation Microsoft Office Computer Hardware Management Windows Desktop Support Customer Service Network Administration Documentation Printer Fleet Management Hardware Deployments Remote User Support Account Management Microsoft Servers Process Improvement Logistics Management Networking Training Hardware Printers Sales Team Leadership Zendesk Salesforce.com Apis 3Rd Party Integrations Voip Salesforce.com Implementation Salesforce.com Administration Software As A Service Cloud Computing Integration Testing Software Deployment Workflow Management Business Process Improvement Rest Api
Interests:
New Technology Project Management Human Rights Research Civil Rights and Social Action Gaming Education Environment Poverty Alleviation Science and Technology Strategy Development Team Leading Statistics Analysis Animal Welfare Health
"DEUCE is about being able to better understand if and how star-forming galaxies ionized the early universe," said Nicholas Erickson, graduate student at the University of Colorado Boulder, working with the project. "This ionizing light has never been measured accurately in hot stars, an