New Mexico State University 2012 - 2013
Associates, Education
New Mexico State University 1998 - 2001
Associates, Liberal Arts, Liberal Studies
Skills:
Customer Experience Performance Management Call Centers Customer Satisfaction Customer Service Call Center Vendor Management Operations Management Workforce Management Customer Retention Call Center Development Team Building Contact Centers
Certifications:
New Horizons Computer Learning Centers New Horizons Excel Certification
Mary Scott Elementary School Richmond VA 1988-1990, Ginter Park Elementary School Richmond VA 1990-1993, Saint Benedict School Richmond VA 1993-1994, Battlefield Middle School Fredericksburg VA 1994-1997