SLCC Applied Technology College- Salt Lake City, UT
2011
Specialities:
CompTIA Certifications in Information Technology
Skills
Experience with building • maintaining • and repairing computers • creating and resolving helpdesk tickets • installing and configuring printers • installing and configuring software • troubleshooting hardware • software • and network issues. Experience in Window... • mobile devices (Blackberry • iPhone • iPad • Android devices • Mobile Iron) • Microsoft office • Hard Drive imaging tools • Bitlocker • McAfee antivirus • and Remote Assistance software (RDP/LogM... • and CompTIA Network+ certified in August... • training new technicians • managing inventory • managing discrepancies. Also has experie...
Centurylink
Desktop Support Technician Ii
Abeo Apr 2016 - Apr 2018
Desktop Support Technician
Unisys Oct 2013 - Apr 2016
Level 1 Helpdesk Technician
Arup Laboratories Jun 2010 - Oct 2013
Technician Iii
Arup Laboratories Apr 2007 - Jun 2010
Bone Marrow Technician Workflow Coordinator
Education:
Slcc Applied Technology College 2011 - 2013
Clearfield High School 2000 - 2003
Skills:
Active Directory Troubleshooting Hardware Software Installation Windows 7 Android Printers Networking Help Desk Support Blackberry Training Microsoft Office Remote User Support Antivirus Data Network Remote Desktop Disk Encryption
Oct 2013 to 2000 Level 1 Helpdesk TechnicianARUP Salt Lake City, UT Jun 2010 to Oct 2013 Technician IIIARUP Salt Lake City, UT Apr 2007 to Jun 2010 Bone Marrow Technician Workflow CoordinatorARUP Salt Lake City, UT May 2006 to Apr 2007 PhlebotomistLDS Mission Washington, DC Nov 2003 to Oct 2005 Missionary
Education:
SLCC Applied Technology College Salt Lake City, UT 2011 to 2013 CompTIA Certifications in Information TechnologyDavis Applied Technology Center Kaysville, UT 2006 to 2006 Phlebotomy CertificationClearfield High School Clearfield, UT 2000 to 2003 High School Diploma
Skills:
Experience with building, maintaining, and repairing computers, creating and resolving helpdesk tickets, installing and configuring printers, installing and configuring software, troubleshooting hardware, software, and network issues. Experience in Windows Active Directory, mobile devices (Blackberry, iPhone, iPad, Android devices, Mobile Iron), Microsoft office, Hard Drive imaging tools, Bitlocker, McAfee antivirus, and Remote Assistance software (RDP/LogMeIn Rescue). Experience with creating and following SOPs/KBAs. Has excellent customer service skills. CompTIA A+, and CompTIA Network+ certified in August 2013. Over 7 years experience performing maintenance and QC on diagnostic analyzers, training new technicians, managing inventory, managing discrepancies. Also has experience as a Workflow Coordinator.