Nicolas D Mitchell

Technical Analyst Ii At Hca Timpanogos

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Location:

Saratoga Springs, UT

Industry:

Information Technology And Services

Work:

Centurylink
Desktop Support Technician Ii
Abeo Apr 2016 - Apr 2018
Desktop Support Technician
Unisys Oct 2013 - Apr 2016
Level 1 Helpdesk Technician
Arup Laboratories Jun 2010 - Oct 2013
Technician Iii
Arup Laboratories Apr 2007 - Jun 2010
Bone Marrow Technician Workflow Coordinator

Education:

Slcc Applied Technology College 2011 - 2013
Clearfield High School 2000 - 2003

Skills:

Active Directory
Troubleshooting
Hardware
Software Installation
Windows 7
Android
Printers
Networking
Help Desk Support
Blackberry
Training
Microsoft Office
Remote User Support
Antivirus
Data Network
Remote Desktop
Disk Encryption

Interests:

Education

Nicolas Mitchell Draper, UT

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Work:

Unisys Corporation

Oct 2013 to 2000
Level 1 Helpdesk Technician ARUP
Salt Lake City, UT
Jun 2010 to Oct 2013
Technician III ARUP
Salt Lake City, UT
Apr 2007 to Jun 2010
Bone Marrow Technician Workflow Coordinator ARUP
Salt Lake City, UT
May 2006 to Apr 2007
Phlebotomist LDS Mission
Washington, DC
Nov 2003 to Oct 2005
Missionary

Education:

SLCC Applied Technology College
Salt Lake City, UT
2011 to 2013
CompTIA Certifications in Information Technology Davis Applied Technology Center
Kaysville, UT
2006 to 2006
Phlebotomy Certification Clearfield High School
Clearfield, UT
2000 to 2003
High School Diploma

Skills:

Experience with building, maintaining, and repairing computers, creating and resolving helpdesk tickets, installing and configuring printers, installing and configuring software, troubleshooting hardware, software, and network issues. Experience in Windows Active Directory, mobile devices (Blackberry, iPhone, iPad, Android devices, Mobile Iron), Microsoft office, Hard Drive imaging tools, Bitlocker, McAfee antivirus, and Remote Assistance software (RDP/LogMeIn Rescue). Experience with creating and following SOPs/KBAs. Has excellent customer service skills. CompTIA A+, and CompTIA Network+ certified in August 2013. Over 7 years experience performing maintenance and QC on diagnostic analyzers, training new technicians, managing inventory, managing discrepancies. Also has experience as a Workflow Coordinator.