Paul Bette - New Egypt NJ, US Harold Guardo - Stanton NJ, US Monowar Hossain - Middletown NJ, US
Assignee:
AT&T Corp - New York NY
International Classification:
G06F 11/00
US Classification:
714 48, 379 903, 379 904
Abstract:
Methods of automatically generating trouble tickets for network elements which are in failure and affecting network performance. The network elements are sectionalized into their basic components so that the failure in the elements can be localized and diagnosed. Once the failure has been diagnosed, a trouble ticket is automatically generated my network maintenance so that the repair of the element can be scheduled and undertaken. The trouble tickets are made available via the network to customers that are concerned that circuits on which they operate and which may be malfunctioning due to the network element failure can be kept informed of the status of the repair and the failure.
Methods Of Proactive Network Maintenance By Automatic Creation Of Trouble Tickets
Paul Bette - New Egypt NJ, US Harold Guardo - Stanton NJ, US Monowar Hossain - Middletown NJ, US
Assignee:
AT&T Corp. - New York NY
International Classification:
G06F011/30
US Classification:
714 43, 714 48, 714 4
Abstract:
Methods of automatically generating trouble tickets for network elements which are in failure and affecting network performance. The network elements are sectionalized into their basic components so that the failure in the elements can be localized and diagnosed. Once the failure has been diagnosed, a trouble ticket is automatically generated my network maintenance so that the repair of the element can be scheduled and undertaken. The trouble tickets are made available via the network to customers that are concerned that circuits on which they operate and which may be malfunctioning due to the network element failure can be kept informed of the status of the repair and the failure.
Resumes
Information Technology Manager, Business Analysis And Project Management
Thermo Fisher Scientific
Information Technology Manager, Business Analysis and Project Management
Genesis Networks Enterprises Nov 2017 - Jan 2019
Director - Senior Project Manager and Client Project Manager
Sungard Availability Services Oct 2015 - Oct 2017
Pmo Leader - Senior Manager, Global Operations Oss, Platforms and Tools
At&T Apr 2014 - Sep 2015
Lead - Technical Project Management, Hosting and Application Services
At&T Oct 2010 - Apr 2014
Director, Cloud Services Realization It Program and Project Management
Education:
New Jersey Institute of Technology Jan 1990
Master of Science, Masters
New Jersey Institute of Technology 1985 - 1989
Master of Science, Masters, Management
New Jersey Institute of Technology 1980 - 1985
Bachelors, Bachelor of Science, Computer Science
Skills:
Telecommunications Program Management Cross Functional Team Leadership Cloud Computing Management Sdlc Wireless Product Management Integration Vendor Management Project Management Leadership Team Leadership Business Process Software Development Data Center Networking It Strategy Change Management Service Delivery Process Improvement Business Process Improvement Business Analysis Requirements Analysis Project Planning Analysis Software Project Management Strategy Business Intelligence Risk Management Information Technology Managed Services It Management Network Administration Budgets Outsourcing Project Portfolio Management Financial Analysis Business Planning Team Building Public Speaking Financial Reporting Finance Forecasting Process Engineering Recruiting Distributed Team Management Team Management Agile Methodologies Scaled Agile Framework
Oct 2010 to 2000 Director, Cloud Services Realization IT Program & Project ManagementAT&T Business Customer Services Middletown, NJ Jan 2006 to Oct 2010 Director of FinanceAT&T Middletown, NJ Jan 2004 to Jan 2006 DirectorAT&T Middletown, NJ Jan 2002 to Oct 2004 Program ManagerAT&T Labs, Inc Middletown, NJ Jul 1998 to Jun 2002 Principal Technical Staff MemberArcor Mannesmann Telekom
Jan 1998 to Jun 1998 Network Maintenance ConsultantAT&T Bell Labs Middletown, NJ Jun 1995 to Jan 1998 Member of Technical StaffAT&T Communications Somerset, NJ Jun 1989 to Jun 1995 Senior Software DeveloperBell Communications Research Piscataway, NJ Jun 1985 to Jun 1989 Programmer/Analyst
Education:
NEW JERSEY INSTITUTE OF TECHNOLOGY Newark, NJ 1990 M.S. in Technology Management