Bank of America Charlotte, NC Jan 2012 to May 2012 Business Analyst III/ConsultantBank of America Charlotte, NC May 2011 to Dec 2011 Business Analyst/ConsultantWachovia Bank Charlotte, NC Aug 2009 to Sep 2010 Architechural System Engineer 4/Reporting AnalystBank of America Charlotte, NC Jun 2008 to Dec 2008 Data Analyst/ConsultantWells Fargo Home Mortgage Fort Mill, SC Oct 2007 to Jun 2008 Operation Analyst II / HCS Nonprime AnalystWells Fargo Home Mortgage Fort Mill, SC Sep 2006 to Sep 2007 Collections Representative ITime Warner Cable Charlotte, NC Mar 2004 to Apr 2006 AP SSC Financial Assistant/ Travel & Entertainment AuditorExult Inc Charlotte, NC Oct 2001 to Feb 2003 Client Service AdvisorCingular Wireless Charlotte, NC Feb 1998 to Sep 2001 Senior Customer Finance Specialist Help Desk/Escalation TeamFirst Union National Bank Charlotte, NC Oct 1995 to Dec 1997 Office SpecialistUnited State Navy
Jun 1987 to Oct 1995 Hospital Corpsman
Education:
South Carolina State University Orangeburg, SC Aug 1990 to Jan 1993 Chemistry
Skills:
15 years Contact Center Management Strong Communication Skills Process Management Experience Project Management Experience Developed a knowledge base web application program for Prudential Accounts Payable and Bank of America used by call center Software experience includes: Business Objects 6.5, Hyperion knowledge, Microsoft Office Suite, Microsoft Excel, Microsoft Access, Lotus Suite, Abria, Express, People Soft, Smart Stream, Authoria, MSAS, DACS Treasury, On-base, Pro-Clarity, Kronos, Fidelity, IEX TotalView, Avaya CMS Supervisor, MS SQL Server Hardware experience includes Davox, Melita, Orchestra and Rockwell dialers. Outstanding Analytical ability, excellent communication skills and extensive knowledge in customer service satisfaction
Dec 2013 to 2000 Data Quality Analyst/ ConsultantWells Fargo Charlotte, NC Aug 2012 to Feb 2013 Business AnalystBank of America Charlotte, NC Jan 2012 to May 2012 Business Analyst III/ ConsultantBank of America Charlotte, NC May 2011 to Dec 2011 Business Analyst/ ConsultantWachovia Bank Charlotte, NC Aug 2009 to Sep 2010 Architechural System EngineerBank of America Charlotte, NC Jun 2008 to Dec 2008 Data Analyst /ConsultantWells Fargo Home Mortgage Fort Mill, SC Sep 2006 to Jun 2008 Operation Analyst II / HCS Nonprime AnalystTime Warner Cable Charlotte, NC Mar 2004 to Apr 2006 AP SSC Financial Assistant/ Travel & Entertainment AuditorExult Inc Charlotte, NC Oct 2001 to Feb 2003 Client Service AdvisorCingular Wireless Charlotte, NC Feb 1998 to Sep 2001 Senior Customer Finance Specialist Help Desk/Escalation TeamFirst Union National Bank Charlotte, NC Oct 1995 to Dec 1997 Office SpecialistUnited State Navy
Jun 1987 to Oct 1995 Hospital Corpsman
Education:
South Carolina State University Orangeburg, SC Aug 1990 to Jan 1993 Chemistry
Name / Title
Company / Classification
Phones & Addresses
Raymond Mitchell Owner
Trident Communications Gr Business Consulting Services
Lyman Budlong Elementary School Chicago IL 1948-1952, Ellen Mitchell Elementary School Chicago IL 1952-1955, Chopin Elementary School Chicago IL 1955-1956
Community:
Minerva Correa, Cheryl Johnson, Thomas Terlikowski