Scott W Gross

Outrageous!: Unforgettable Service...Guilt-Free Selling

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put custome...

Millennial Rules: How to Connect with the First Digitally Savvy Generation of Consumers and Employees

In today’s digital world, the Baby Boomers and Generation X are giving way to a new generation of consumers: the Millennials. These tech-savvy consumersbearing the mantra my way, right way, why pay?”want quick, customizable service that is negotiated on their terms and delivers great value. And when...

Scooby-Doo! A Number Comparisons Mystery: The Case of the Lunchroom Gobbler (Solve It with Scooby-Doo!: Math)

Scooby Doo and the Mystery Inc. gang are on the Case of the Gobbler. Hes been mixing up the food in the Crystal Cove Elementary lunchroom. Can Scooby and the gang solve the number comparison problems and uncover who is behind the chaos? Or will the gobbler continue to make the lunch portions unequal?

Positively Outrageous Service: New and Easy Ways to Win Customers for Life

An unexpected, out-of-proportion, highly involving experience that creates lifetime customer loyalty and compelling word-of-mouth. Best of all, serving outrageously is well within the reach of any business--a one-to-one marketing strategy where creativity and a touch of old-fashioned showmanship wow...

The New Artisan Bread in Five Minutes a Day: The Discovery That Revolutionizes Home Baking

A fully revised and updated edition of the bestselling, ground-breaking Artisan Bread in Five Minutes a Day--the revolutionary approach to bread-makingWith more than half a million copies of their books in print, Jeff Hertzberg and Zoë François have proven that people want to bake their own bread, s...

Invisible: How Millennials Are Changing the Way We Sell

Winner--2012 USA Book News Best Book Award Meet the Millennials: born after 1975, they are a new generation of consumers with extraordinary buying power. With a mantra of 'My Way, Right Away, Why Pay,' they expect sales staff to be simultaneously available and invisible. But how do you disappear and...

Scooby-Doo: Keepaway Camp

The gang is heading to the campgrounds Fred went to as a boy. But when they arrive, they find the camp has been practically abandoned. A wild ape man has been wandering around the camp at night scaring away campers. Never one to run from a mystery, the Mystery, Inc. gang is on the case.

Scooby-Doo! An Addition Mystery: The Case of the Angry Adder (Solve It with Scooby-Doo!: Math)

Scooby Doo and the Mystery Inc. Gang are on the Case of the Angry Adder. Hes been adding snakes to spots all around town. Will Scooby and the gang add everything together and uncover who is really behind the mayhem? Or will the Angry Adder continue to terrorize Crystal Cove?